PT, 3p-11p
Our Company
Allegro Management
Company is a well-respected leader and expert in the senior living
industry with a long-standing reputation of efficiently managing senior
communities. Allegro Management Company operates communities throughout Florida,
Kentucky, Georgia, and Missouri, with a home office in St. Louis, MO.
Our Community
Live a resort-style
life in South Tampa’s most desirable neighborhood. Located conveniently in the midst of sophisticated
shopping, dining, and entertainment options, our community is very much a part
of the South Tampa lifestyle. With Tampa General Hospital less than a
mile away, Tampa Bay’s best physicians are also nearby. We share programs
with The University of Tampa, University of South Florida, and Primrose School
to provide access to life-long learning and intergenerational opportunities for
engagement. Enjoy a close-knit community of neighbors and associates who
care about you.
The Role
The Receptionist
performs receptionist and diverse business office duties that are technical and
detailed. In performing these duties, the Receptionist is the first point of
contact for anyone coming to the Community.
Areas
of Responsibility
- First point of contact – via telephone and walk-in traffic – with
prospects, residents, family, associates and vendors.
- Greet all guests, visitors, residents, and vendors in a positive,
friendly manner; ensuring a welcoming Community atmosphere is established.
- Interface daily with associates, residents, prospects, families, and
vendors. Approach all encounters with residents and associates in a friendly,
service-oriented manner.
- Develop and maintain files according to the direction of the Business
Office Manager (BOM), Executive Director (ED) and Company policies and
procedures.
- Maintain confidentiality of all pertinent resident, associate,
Community and Company information deemed as such.
- Assist the BOM with Purchase Orders.
- Respond to emergencies and complete appropriate paperwork.
- Responsible for the generation and maintenance of various reports and
manuals as directed.
- Provide support to various Department Heads, the Sales & Marketing
Department, the BOM, and the ED.
- Receive resident requests for maintenance in their apartments using the
Company Work Order system.
- Answer the telephone, take messages, greet and direct visitors and
vendors to the appropriate party.
- Responsible for the daily retrieving, preparing and distributing of
both incoming and outgoing mail, courier services and packages.
- Prepare correspondence and maintain other documents as required
including guest book and activity report package. - Accept and sign for all package and courier service deliveries to
the Community. Direct all large deliveries to the service area and notify
the appropriate Department Head to meet the delivery person. - Communicate with all visitors as to their business. Have the
visitors sign in using the guest register book. Withhold entry to and
report any visitors that are not conducting legitimate business on the
Property. - Monitor audible door alarms that indicate an entry door(s) is not
secure; secure doors as necessary (if applicable).
- Monitor and respond, per Community policies, to all resident call and
fire system alarms.
- Report any and all deferred maintenance, vandalism or hazardous
situation to the BOM as discovered and take appropriate action as necessary.
- Maintain high standards of personal appearance and grooming, which
include wearing appropriate attire and name tag when on duty.
- Attend and participate in all meetings and training as required by
company policy and the BOM
- Greet all potential residents and their families by name and have them
introduced to Sales & Marketing.
- Be constantly watchful of signs that residents are not able to function
independently or a change in resident’s behavior. Report all signs to the BOM following the
Company policies and procedures.
- Assist emergency medical personnel, fire department and/or law
enforcement as necessary.
- Other duties as assigned.
Classification: Non-Exempt
OSHA
Category Classification: Potential
for exposure to bloodborne pathogens.
Reports to: Business Office
Manager
Working
Conditions (travel, hours, environment):
-
- Must be able to work agreed-upon work hours, including possible
overtime, and weekends and holidays as needed.
- Must be able to work agreed-upon work hours, including possible
Special
Requirements/Certifications:
- Must be a minimum of 18
years of age. - Minimum of high school diploma or equivalent.
- Minimum one (1) year experience as receptionist in a professional
business environment. - Must have working knowledge of appropriate Microsoft Office
programs. - Must have working knowledge of office equipment such as copy
machine, calculator, and multi-line telephone system. - Must pay attention to detail, be organized and flexible/adaptable,
and be able to multi-task. - Must have demonstrated
teamwork skills and be able to work under stressful conditions.
- Must have a positive Criminal Background Screening.
-
- Must pass a physical
having no signs or symptoms of a communicable disease including tuberculosis
where required. Freedom from
tuberculosis must be documented on an annual basis where required. - The Community is a drug
free workplace; associates are subject to adherence to the Company Drug
Free Workplace policy.
- Must pass a physical
Physical/ Sensory Requirements (with or without reasonable
accommodations):
-
- Able to lift and carry loads up to 30 pounds;
- Able to walk, reach, sit, stoop, kneel,
crouch, crawl and stand for long periods of time; - Able to grasp, with fine hand coordination;
- Able to push and pull;
- Able to distinguish smells, tastes and temperatures;
- Able to read and write;
- Able to communicate with residents, families and personnel;
- Able to remain calm under stressful conditions;
- Able to hear and respond to emergency and resident call systems.
Allegro Senior Living
offers a wide variety of competitive benefit options to meet the needs of each
associate.
Allegro is an EOE-(Equal
Opportunity Employer) and drug-free workplace.
