Receptionist – Allegro Senior Living LLC (Tampa)

Our Company

Allegro Management Company is a well-respected leader and expert in the senior living industry with a long-standing reputation of efficiently managing senior communities. Allegro Management Company operates communities throughout Florida, Kentucky, Missouri, and Georgia, with a home office in St. Louis, MO.

Our Community

Located in beautiful Tampa, Florida the Renaissance offers Independent, Assisted Living and Memory Care with the majority of focus on programs and services that help a person remain as independent as possible no matter what level of care they may need.

The Role

The Receptionist performs receptionist and diverse business office duties that are technical and detailed. In performing these duties, the Receptionist is the first point of contact for anyone coming to the Community.

Areas of Responsibility:
First point of contact via telephone and walk-in traffic with prospects, residents, family, staff and vendors.

Greet all guests, visitors, residents, and vendors in a positive, friendly manner; ensuring a welcoming Community atmosphere is established.

Interface daily with staff, residents, prospects, families, and vendors. Approach all encounters with residents and employees in a friendly, service-oriented manner.

Develop and maintain files according to the direction of the Business Office Manager, Community Director and Company policies and procedures.

Maintain confidentiality of all pertinent resident, staff or Community information deemed as such.

Assist the Business Office Manager with Purchase Orders.

Respond to emergencies and complete appropriate paperwork.

Responsible for the generation and maintenance of various reports and manuals as directed.

Provide support to various Department Heads, the Sales & Marketing Department, the Business Office Manager, and the Community Director.

Receive resident requests for maintenance in their apartments using the Company Work Order system.

Answer the telephone, take messages, greet and direct visitors and vendors to the appropriate party.

Responsible for the daily retrieving, preparing and distributing of both incoming and outgoing mail, courier services and packages.

Prepare correspondence and maintain other documents as required including guest book and activity report package.

Accept and sign for all package and courier service deliveries to the Community. Direct all large deliveries to the service area and notify the appropriate Department Head to meet the delivery person.

Communicate with all visitors as to their business. Have the visitors sign in using the guest register book. Detain and report any visitors that are not conducting legitimate business on the Property or are soliciting without permission.

Monitor audible door alarms that indicate an entry door(s) is not secure; secure doors as necessary (if applicable).

Monitor and respond, per Community policies, to all resident call and fire system alarms.

Report any and all deferred maintenance, vandalism or hazardous situation to the Business Office Manager as discovered and take appropriate action as necessary.

Maintain high standards of personal appearance and grooming, which include wearing appropriate attire and name tag when on duty.

Greet all potential residents and their families by name and have them introduced to Sales & Marketing.

Be constantly watchful of signs that residents are not able to function independently or a change in resident’s behavior. Report all signs to the Business Office Manager following the Company policies and procedures.

Assist emergency medical personnel, fire department and/or law enforcement as necessary.

Other duties as assigned.

Special Requirements/Certifications:
Minimum of high school diploma or equivalent.

Minimum one (1) year experience as receptionist in a professional business environment.

Must have working knowledge of appropriate Microsoft Office programs.

Must have working knowledge of office equipment such as copy machine, calculator, and multi-line telephone system.

Must pay attention to detail, be organized and flexible/adaptable, and be able to multi-task.

Must have demonstrated teamwork skills and be able to work under stressful conditions.

Must have a positive Background Screening, pass a physical having no signs or symptoms of a communicable disease including tuberculosis where required. Freedom from tuberculosis must be documented on an annual basis where required.

Allegro Senior Living offers a wide variety of competitive benefit options to meet the needs of each associate.

Allegro is an EOE-(Equal Opportunity Employer) and drug-free workplace.

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