Job Summary:
The Concierge serves as an ambassador for the Community. He/she executes receptionist and other responsibilities as defined in this procedure to assist in the administration of the Community.
Concierge Procedure:
Essential Functions:
- Provides positive first impression to all who enter the Community.
- Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.
- Greets all visitors in a friendly, courteous, and professional manner.
- Screens and requires visitors to “sign in” at reception desk.
- Notifies Residents of visitors.
- Instructs Resident’s visitor according to Resident’s instructions.
- Receives and processes incoming mail.
- Accepts all outgoing mail/packages.
- Types, copies, orders, and maintains inventory of office supplies, performingother clerical duties as assigned.
- Maintains and updates Emergency Phone Number Log and keeps log at frontdesk.
- Maintains and updates emergency contact information on each Resident andkeeps information at front desk.
- Assists managers with various clerical responsibilities.
- Pages staff as necessary.
- Takes RSVPs for special functions, as necessary.
- Oversees sign-up for scheduled transportation.
- Hands out maintenance requests forms and passes them onto EnvironmentalServices Director.
- Performs other duties as necessary, to include light housekeeping duties.
Compliance and Safety:
- Follows all emergency procedures.
- Understands all safety policies and procedures.
Communication:
- Communicates effectively with all staff.
- Immediately advises Lifestyle Services Director, Resident Care Director, and General Manager of any changes in physical and/or mental health of Resident immediately.
Education/Experience/Licensure/Certification:
- High School Diploma required.
- Must possess a high degree of interpersonal relations skills and ability to relateto a variety of people and personalities.
- Requires considerable initiative and judgment.
- Must have word-processing and clerical skills.
- Must be able to work flexible hours and participate in holiday activities.
Physical Requirements:
- Physically able to bend and reach.
- Physically able to sit for extended periods of time.
Miscellaneous:
- Required to work weekends and holidays as assigned.
- May be required to work on shifts other than the one for which hired.
- May be required to work extended hours (up to 16 hours per day).
- May be exposed to infectious waste, diseases, conditions, etc., including HIV,AIDS, and Hepatitis B and C viruses.
- Could be subject to hostile and emotionally upset Residents due to mental status.
- Background, criminal, and drug tests as required by HR policies and procedures.
- May be asked to submit to random drug test during employment.
- May have their picture taken and image used in social media or community advertising.
- May be video recorded from devices installed by families in residents’ apartments.
