Receptionist – Rosecastle at Delaney Creek (Brandon)

Nature and Scope

Greets all guests in a friendly, warm and welcoming manner, in person or telephonically. Creates a welcoming environment as the first contact guests have when they enter the Community.

Minimum eligibility requirements

• Prior receptionist experience preferred.
• Must be able to communicate effectively with residents, families, staff and general public.
• Must have compassion for and desire to work with the elderly.
• Must demonstrate the ability to work responsibly as a team member as well as an individual.
• Must be honest, fair, dependable, respect confidentiality and the rights and privacy of others.
• Practice and promote Affinity Policies and Procedures, Mission Statement, Core Values and Founding Principles.
• Ability to represent the Community in a positive and professional manner.
• Must be computer literate.
• Strong organizational skills.
• Must pass criminal background check.
• Must meet all health requirements.
• Must be able to perform the duties and responsibilities (Essential Job Functions) with or without reasonable accommodation.

Essential functions

• Answer the telephone, transfer calls, take and deliver accurate messages, following Affinity Living customer service protocol.
• Greet guests who come in the door to tour, visit a resident or complete other business concerns.
• Open and distribute all resident mail.
• Distribute newspapers as needed
• Develop or photocopy documents and forms as requested.
• Assist with the maintenance of files by keeping them updated with new or revised forms.
• Be available at all times to administer to the support residents daily business needs such as copy work, postage, etc.
• Maintain the lobby area in a clean and uncluttered manner.

Customer service

• Responsible for ensuring that all are greeted with excellent customer service.

Residents’ rights

• Ensures compliance and understanding of all regulations regarding residents’ rights.

Training

• Attends training sessions as directed by supervisor.

Other

• Follows and communicates company policies and procedures.
• The job description provides a framework for the job, other duties may be assigned as necessary.

Working conditions (travel, hours, environment)

• Is subject to frequent interruptions.
• Is involved with resident, personnel, and visitors under all conditions and circumstances.
• Is subject to hostile and emotionally upset residents, family members, staff and visitors.
• Communicates with all department supervisors and staff.
• Is subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
• Is subject to injury from falls, burns from equipment, odors, etc., through the workday, as well as to reactions from dust, disinfectants, tobacco smoke, and other air contaminants.
• Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses.

Physical/sensory requirement

• Medium work: ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move.

OSHA category classification

II: Potential for exposure to blood borne pathogen

Note: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities.