The Regional Account Specialist’s primary responsibility is to maximize retailer enrollments by fostering earnest business relationships with distributors. The Regional Account Specialist (RAS) is also responsible for distributing marketing materials to customers and reporting status of efforts to direct manager.
This position reports to the Sales Manager.
Job Function
- Develop relationships with current distributor customers
- Contact leads and referrals via telephone and/or e-mail
- Explain program to customers and answer questions
- Work with customers to create and implement strategies to increase the rate of retailer enrollments
- Send collateral material to customers in accordance with established program procedures
- Prepare and distribute paperwork to activate and maintain contract services
- Follow-up with customer on status of paperwork
- Maintain distributor relationships through quality checks and follow-up for referrals
- Identify and elevate client concerns to the program manager
- Provide manager with report(s) on status of program activity, closings, follow-up, and adherence to goals
Knowledge, Skills and Abilities
- Customer support experience required
- Sales experience preferred
- People-oriented and customer focused
- Ability to interact with customers in a professional and friendly manner
- Ability to interact and communicate with internal staff in an effective and courteous manner
- Excellent phone manners are essential
- Excellent communication skills (verbal and written)
- Detail-oriented with excellent organizational skills
- Ability to prioritize in order to meet timelines
- Proficient in various software applications (i.e. Word, Excel, Outlook, internet
- Experience with a customer relationship management software application (SalesForce preferred, but not required)
- Phone training and/or live conference call experience a plus
- Ability to work independently as well as part of a team
Consideration To be considered for this position, please e-mail your resume, cover letter and salary requirements to [email protected]
Other positions can be found at http://www.fintech.net/corp/company/careers.
