Job Details
REQ37193
Relocation Project Manager
Job Description Summary
Responsible for the daily relocation of employees, project employee relocations and furniture
Location
St. Petersburg, Fl
Full Time
Job Description
Project Administration and Reporting
Set up project files, folders and templates at start of project, using Best Practices; maintain the folder throughout the project
Develop and maintain project specific reporting to client
Maintain records in a manner that protects client and JLL confidentiality
Keep track of project hours and forecast utilization relative to assignment
Complete JLL internal and client project close-out
Move/Project Management
Plan and manage successfully relocations up to 1,000 people
Manage the majority of a project by self and/or supervise additional staff
Ensure client satisfaction throughout the relocation management process
Ensure all relocation management activities are performed in a manner consistent with documented processes and in accordance with the client’s and JLL’s policies and procedures
Develop and implement relocation project plan, schedule and budget through collaboration with the facility, project and construction managers and adhere to it
Develop and maintain project schedule in client’s preferred format
Perform data input into the CAFM system to maintain occupancy information
Ensure data accuracy within move management and CAFM systems
Ensure compliance with all key performance indicators
Meet assigned financial targets
Receive and process client move requests
Provide a single point of contact for all move management activities
Participate in planning meetings hosted by the client, Occupancy Planning and other key stakeholders
Establish relocation project goals and objectives, making changes where necessary to ensure desired project results
Prepare/update project status reports, review invoices and ensure timely payment, update tracking reports and maintain files for due diligence and financials.
Prepare various RFP’s & level for vendor and contractor services for the complete project.
Procure and manage move labor, including vendor/contractor bidding process, evaluate proposals and recommend selection of vendor/contractor
Demonstrate a proactive focus on meeting client and project requirements in a timely and cost effective manner
Incorporate “best practices” into relocation projects
Initiate and manage meetings to review move schedules with move vendors and key stakeholders;
Manage supporting suppliers (technology, telephony, furniture, etc.)
Evaluate vendors to ensure compliance with the standards of performance
Ensure all project initiation, execution and closeout documentation are complete
Manage work order and small project management, including but not limited to furniture reconfigurations and space enhancements
Coordinate with various service providers (IT, VTS, Construction and Associate Relocations and Furniture Installation contractor) to determine the appropriate date(s) for implementation and communicate those dates (via E-mail, project schedule, WCR System notification, etc.);
Determine the pricing for any non-baseline work requested (i.e. construction-related needs, furniture reconfigurations, people relocations that exceed baseline parameters, etc.)
Plan, schedule and implement relocations, providing the main client contact with scheduled dates, move instructions, and move orientations for large groups as required.
Provide move signage, general move directions, and be present on campus or at the move site, available to answer questions and resolve post-move issues.
Client Communication and Management
Understand client protocols and develop communication appropriate to the client environment
Communicate actively during meetings and other project related speaking situations with a focus on delivering the project on-time, on budget and meeting the clients expectations
Manage written documentation and ensure that all deliverables are accurate and on schedule
Project confidence and reinforce client trust in the skills and knowledge of the team
Maintain an understanding of concerns and challenges facing the client and end-user and assist in reducing stress level caused by change and upcoming relocation
People Management, Leadership and Teamwork
Work independently; anticipate upcoming required project tasks and initiate activities for self and others
Lead and/or contribute in an internal activity or group focused on improvement of specialty skill or knowledge
Guide JLL Relocation project team with constructive feedback on project deliverables
Exhibit enthusiasm and positive attitude with clients and peers
Talent Management
Talent self-management: Self-identify individual skill development and proactively seek training for improvement
Business Development
Be directly responsible for enhancing team revenues through the maintenance and expansion of existing client relationships and by developing new relationships.
Function as a subject matter expert for a specific product or service.
Be able to communicate all available products and service offerings of the Firm.
In conjunction with business development, maintain client relationships upon project completion
Participate in presentation interviews, convey key points and answer potential client questions with a firm understanding of the project and the potential client
Contribute to the development of new product and service delivery ideas for the business unit.
Draft assigned sections in proposals for potential work
Be familiar with contract and proposal terminology
Draft project profiles (case studies) and maintain an updated bio
Growth of Company
Network professionally; build your image and Firm’s through participation in industry events
Miscellaneous
Any and all other duties and tasks assigned.
Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics and business practice.
Additional Relocation Management Expertise
Successfully manage the relocations of up to 1,000 people
Assist Senior Relocation Manager in large relocations
Receive and process client relocation requests
Initiate meetings to review move schedules and move vendors and key stakeholders
Build the relocation project plan and budget through collaboration with the senior relocation manager, facility manager, project manager and construction manager as required
Manage the post-move help desk, update the post-move database and manage the status of punch list items to resolution
Plan and direct client file planning and mapping from source location to destination location
Create and distribute move communications /move packets and labels to clients
Perform pre-move and move day duties to include but not limited to: Pre and post-move inventory/check-out/check-ins, furniture inventory, hanging moves signage and supervising movers
Assist in entering and processing information during post-move help desk
Ensure all move management activities and processes are performed in a manner consistent with documented processes including client’s and JLL’s policies and procedures
Coordinate scheduled move activity with property management, facilities management and all parties involved in moves, etc.
Additional Furniture Expertise
Coordinate work order and small project execution with installers/trades, including but not limited to furniture reconfigurations and space enhancements
Additional Warehouse Expertise
Manager Furniture Warehouse Vendor ensuring furniture in warehouse is functional keeping storage fees to a minimum
Skills and Knowledge
Strong Microsoft Excel skills
Enhanced ability to utilize the Microsoft Office suite of technologies
Detail oriented
Ability to multi-task and work both in a team and independently
Ability to lead a team
Bonus:
Experience in FM: Systems move management module and/or client facilities management system
Knowledge of construction or commercial real estate industry
Familiarity with architectural drawings and furniture and space planning concepts
Strong interpersonal skills with ability to interact with executive level internal & external clients
Organizational & detailed-oriented with ability to prioritize and manage differing needs of the business
Other Abilities
Organizational skills with the ability to identify and manage priorities
Excellent written and verbal communication skills
Detail oriented
Strong working knowledge of architectural drawings and furniture and space planning concepts
Highly organized with strong analytical skills
Strong interpersonal skills with an ability to interact with executive level
external and internal clients
Preferred Education
Bachelor’s Degree from an accredited institution, preferred in Accounting, Business, Architecture, Engineering, Interior Design, or Construction Management strongly preferred.
Recommended Experience
3 – 4 years of facility, project or construction related experience in a Corporate Real Estate environment. Background in project management, construction management, architecture or project strategy planning is desirable.
Recommended Certifications/Licenses
OSHA 10, CAPM and PMP, NCIDQ, LEED, CFM, CAD
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