P720836
About the team
You will join a brand-new team that is at the center of Zillow’s effort to transform the future of home selling. This team will be responsible for establishing and developing best-in-class operations for residential real estate transactions, central to our mission to make the process of buying or selling a home a consumer friendly, state of the art experience that can be launched with just the click of a button.
About the role
Zillow is seeking a Renovation Field Manager to lead a field renovation team in an exciting new company initiative to change the way customers sell homes! You will lead a team of Renovation Superintendents and Estimators to ensure renovations and repairs align with company quality standards and established budgets. You will collaborate with the General Manager to identify areas for process improvements and cost-savings to scale in a fast-moving environment.
You will:
- Monitor the field team’s key performance metrics (Renovation Cycle time, Change Orders, Vendor Performance, etc.)
- Lead, interview, hire, onboard, and coach a team of estimators and renovation superintendents
- Provide leader-led training to coach and develop the team in line with company standards, expectations and procedures
- Communicate proactively and regularly with internal and external stakeholders
- Assess cost and quality control metrics to ensure optimal vendor performance
- Partner with cross-functional field stakeholders and use wide- array of company technology to drive operational efficiencies
- Review scopes of work for consistency and accuracy
- Be subject matter expert in all field operations roles to address market opportunities
- Maintain a presence in the field, observing and mentoring to improve performance in all aspects of our business
- Build a productive work environment and positive team culture through goal-setting, regular team meetings, morale outings and recognition.
- Deliver training and share operational expertise to launch Zillow Offers in new markets and launch new initiatives
- Complete other duties as assigned by the General Manager
- Carry yourself professionally and represent Zillow Offers and Zillow Group well, both internally and externally
This role has been categorized as a Field position. “Field” employees perform the majority of their work in the field, not at any specific corporate or other office location. Employees must live within reasonable commuting distance of their designated ZG office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.
Who you are
- Experience in managing and leading teams within the residential construction/renovation field
- Expert knowledge of key drivers of profitability when renovating homes
- Continually identify areas for process improvements and cost-savings to scale in a dynamic and rapidly growing environment
- Effective and clear communication skills both written and verbal
- Clean driving record and reliable transportation
- Ability to adhere to the demands of residential construction/renovation, including flexible scheduling
- Ability to meet the physical requirements of the job, including the ability to work both indoors and outdoors, and the ability to spend considerable time standing, sitting, walking, kneeling, and squatting, and ability to traverse all types of terrain
- Ability to obtain an acceptable result on a pre-hire drug test and remain in compliance with our substance abuse rules and testing requirements
Get to know us
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
See what information we collect about you.
https://careers.zillowgroup.com/ShowJob/Id/485618/Renovation%20Field%20Manager%20%20%20Tampa,%20FL
