TWO WEEK PAID TRAINING CLASS BEGINNING, MONDAY, NOVEMBER 10, 2014 !!!
TRAINING HOURS: MONDAY – FRIDAY: 9:45 a.m. – 2:30 a.m. (if a.m. shift is selected) OR 6:00 p.m. – 10:30 p.m. for p.m. shifts.
SHIFTS AVAILABLE ARE AS FOLLOWS: Tuesday thru Saturday: 6:00 p.m. -10:00 p.m. Monday – Wednesday & Sunday Friday: 9:45 a.m. – 2:45 p.m.
MUST BE ABLE TO COMPLETE EACH DAY OF TRAINING & WORK EVERY SATURDAY OR SUNDAY.
Research Interviewer:
This position is responsible for placing telephone calls to computer generated telephone numbers to enlist the household’s cooperation in a survey. This position could also be responsible for placing calls to obtain data for client-specific studies.
Principle Accountabilities:
• Enlist household’s cooperation in keeping a TV diary for a seven-day period.
• Persuade reluctant respondents to cooperate.
• Accurately codes calls. • Follow strict guidelines for obtaining consistently unbiased data.
• Practice good customer service techniques at all times.
• Practice good telephone techniques at all times.
• Maintains confidentiality of procedures, scripts and respondent information at all times.
Qualifications:
• High School diploma or GED
• 6 months Call Center or Customer Service experience preferred
• Excellent communication skills
• Clear speaking voice
• Keyboard skills required
• Reading ability
• Fluent in English language
Physical Requirements:
- Ability to stand, bend, stoop, sit, walk, twist and turn.
- Ability to use a computer keyboard and calculator.
- Work environment is indoors, majority of the time is spent sitting at a desk.
Job: Call Centers
Primary Location: North America-US-FL-Tampa Bay
Organization: Call Center
Schedule: Part-time
Shift: Day
Travel: No
Apply Link: https://nielsen.taleo.net/careersection/3/jobdetail.ftl
