Job ID: 790470BR
Location: Orlando, Florida, United States; Tampa, Florida, United States
Business: Walt Disney World ResortDate
Job Summary:
Disney’s Reservation Sales Agent’s creates magic for our Guest before they arrived for their Walt Disney Resort vacation and during their stay. The Disney’s Reservation Sales Agents are responsible for vacation planning utilizing sales techniques, deploying guest service skills, and attention to detail. The Reservation Sales Agent’s is an hourly position with an incentive program based on performance, conversation rates, and average handling time metrics. Disney’s Reservation Sales Agent’s position is a high-volume inbound contact center located in Orlando or Tampa, FL.
This position is temporarily working remotely and requires a supported high-speed internet and private work environment.
The Disney Reservation Sales Agents will attend a paid mandatory training class (currently offered remote from home) where you will participate in multiple performance assessments. The operating hours of the Disney Reservation Center are Monday through Sunday, 6:30 a.m. to 11:30 p.m.
The starting pay rate for this position is $14.70 per hour, which could be more based on experience, plus the ability to earn performance incentives ranging from an average of $2.50 to $7.50 per hour.
Responsibilities:
- Utilize sales techniques to meet sales goals in booking, modifying and canceling Walt Disney World Resorts and packages
- Provide comprehensive information about the parks, resorts and amenities
- Meet required departmental metric expectations including sales and performance goals
- Complete all required Company trainings and compliance courses as assigned
- Build and maintain relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests & Cast
- Provide Guest Service when problems arise and help find solutions with Guests and Cast Members
- Passion & knowledge of Disney Products
- Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required
Basic Qualifications:
- Minimum one (1) year of sales & service experience in a high volume environment
- Strong written, verbal and interpersonal communications skills
- Computer proficiency within a Microsoft Windows environment
- Navigate between multiple and concurrent computer applications
- Grammar Fluency and Professional email etiquette
- Ability to be flexible with work schedule, including overtime, weekends and holidays
- Proactively engage with Guest by addressing needs, answering questions, giving directions and other information
- Ability to work in a structured environment
- Sales & service experience in a service-oriented or contact center environment
Preferred Qualifications:
- Minimum of three (3) years of Travel Agency in a sales service-oriented environment
- Sales & closing skills and the ability to overcome objections
- Bilingual
Additional Information:
KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter, World Casting Hourly Jobs WDW Hourly
About Walt Disney World Resort:
Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Disney Destinations, LLC, which is part of a business segment we call Walt Disney World Resort.
Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
