Resident Experience Manager – Cortland Partners (Tampa)

At Cortland Partners, you map the story of your success. We don’t adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

As a Resident Experience Manager, you create a professional, yet friendly, environment in the community, treat your residents with high levels of customer service and hospitality, and work with the Community Manager on marketing the community and improving overall resident satisfaction. Here are the roles you’ll play:

The Event Mastermind

• • Assist with developing, implementing, facilitating, and evaluating resident activities and events
  • Plan parties and activities, decorate the community according to the season and/or holiday throughout the year, and host monthly birthday parties to honor residents
  • Organize and facilitate resident outings within the local neighborhood based on their interests and abilities

The Planner

• • Assist with publishing a monthly calendar and resident newsletter to inform residents of upcoming activities; maintain a current schedule of events
  • Recommend supplies and materials needed to support resident events and programs
  • Coordinate transportation of residents to and from events outside of the community, which may include driving a community motor vehicle
  • Maintain records of all activities, including resident participation and satisfaction

The Resident Expert

• • Drive the resident experience by welcoming new residents into your community, providing them with relevant information, understanding their requests, and answering questions
  • Make a special effort to include newer residents by engaging them in activities and introducing them to others in the community with similar interests and backgrounds
  • Display your outstanding customer service and interpersonal skills while driving Better Living operational standards and programs
  • Maintain awareness of market conditions and trends for concessions

THE IMPACT YOU CAN MAKE

• • Resident satisfaction – and therefore occupancy – is at such an all-time high, you can’t remember the last time you carried a move-in basket!
  • Residents can’t stop raving about the awesome events you host and they’re always looking forward to the next time they can come together with all their friends in the community.
  • You can rest easily at night knowing that you’ve contributed to the happiness of so many people who love their life at your community.

YOUR BUILDING BLOCKS OF SUCCESS

• • High school diploma or equivalent required
  • Excellent written and verbal communication skills; bilingual abilities (written and verbal) may be required based on the specific needs of the community
  • Computer software experience with Word, Excel, Outlook, and OneSite preferred

At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.

Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.