Department: Management Services
Reports to: Resident Manager
Supervises: None
Status: Non-Exempt
Purpose of the Job
The Resident Services Coordinator must have the ability to, plan, organize or manage multiple responsibilities effectively with speed and accuracy, greet all residents in a warm professional manner, maintain a warm and friendly demeanor at all times, maintain high standards of personal appearance and grooming, and maintain professional relationship with guests.This person is directly responsible for resident satisfaction.
Essential Functions and Responsibilities
· Provide excellent service to all residents, prospects and visitors to the community
· Responds to residential complaints and concerns in a timely and professional manner
· Maintains a professional, friendly atmosphere in the office and public access areas
· Greets current and potential residents and assist with questions or refer to the appropriate staff member
· Directs residents to the proper resources
· Provides personalized service to offer our residents an insider’s view of your community, assistance with transportation, theater tickets, city tours, arranging pet services and babysitting services, flower deliveries, restaurant reservations, etc.
· Answering and responding to calls from residents
· Package handling
· Shares ideas for improving resident satisfaction with the Resident Manager
· Responsible for booking guest suites; Ensures guest suite is ready for visitors
· Responsible for entire renewal process and generates monthly status reports for Resident Manager
· Follow Fair Housing Standards in all matters when working with prospects and residents
· Follow up with residents throughout their lease terms and coordinate the renewal process for each lease
· Provide excellent customer service to residents, ensuring their needs are met
Additional Functions and Responsibilities
· Additional duties as assigned
Competencies
· Organizing- Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner.
· Time Management-Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
· Problem Solving-Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.
· Customer Focus-Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it forimprovements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
· Functional/Technical Skills- Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Knowledge, Skills and Abilities:
· Excellent written and verbal communication skills
· Must demonstrate support of Bell Core Values
· Must demonstrate ability to provide exceptional customer service
· Must demonstrate ability to successfully work on a team
· Must be able to clearly communicate both orally and in writing
· Must be able to understand directives both orally and in writing
· Must have superior interpersonal skills; ability to get along with diverse personalities;tactful; mature, flexible
· Must present a professional image
· Must be resourceful and well organized
· Ability to stand for an eight hour shift
· Ability to work nights and weekends
Education and Background:
· High School Diploma or equivalent required
· 2+ years in Customer Service
· 2+ years multi-family or Hospitality experience
Requirements
These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.
Physical Requirements: See; View CRT Screen; Color Perception; Hearing/Listening; Clear Speech; Manual Dexterity; Walk; Bend; Reach; Lifting – 15 Pounds; Sit; Stand.
Mental/Reasoning Requirements: Reading-Complex; Writing- Complex ; Clerical; Basic Math Skills;Analysis/Comprehension; Judgment/Decision Making
Work Environment: Shift work; Works Alone; Works with Others; Verbal Contact with Others; Face to Face Contact; Electrical Equipment
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required for this position.
Job Type: Full-time
Experience:
- relevant: 1 year (Preferred)
