Resident Service Coordinator – UDR, Inc. (Saint Petersburg)

by | Dec 9, 2018 | Job Opportunities

UDR, Inc.

UDR and its affiliated companies are hiring a Resident Services Coordinator for our St. Petersburg apartment community.

GENERAL SUMMARY OF DUTIES: Completes various administrative functions and provides high quality customer service to ensure residents and prospects have a positive experience at the community. Provides both Concierge and Move-In Specialist services to the residents.

SUPERVISION RECEIVED: Reports directly to the Community Director

ESSENTIAL FUNCTIONS:

  • Collaborate with the community management team as needed and requested to resolve resident concerns and complaints.
  • Welcome prospects, residents as well as vendors and answer inquiries which may include questions about the surrounding area, the property, the company, lease details, amenities, etc.
  • Answer telephone promptly and in a professional manner and direct callers to appropriate individual or take messages.
  • Provide residents community communication daily, weekly, or monthly via the computer portal and postings.
  • Organize incoming packages systematically.
  • Plan, promote and produce events and activities, such as charity donations, food drives and holiday celebrations aimed at increasing resident retention.
  • Manage key policy and process by providing keys to residents or contractors and documenting in accordance with the “Key Policy”.
  • Responsible to complete customer applications, to ensure all background checks, deposits, and lease paperwork is completed in accordance with all legal requirements and company policy.
  • In exceptional circumstances and in absence of a Leasing Consultant or Development Sales Associate, interacts with walk-in prospects by showing the property and answering questions about the community, lease terms, and local area.
  • Notify the new resident upon approval of the application, prepare resident move-in or renewal paperwork, ensure the new resident signs all necessary paperwork (leases, addenda, notices, etc.), and pays applicable deposits. Prepare new residents file/portal account according to company requirements for Community Director’s approval. Thoroughly complete and enter data into the property database.
  • Provide resident keys and property orientation, explaining the community amenities and unit features. Creates and delivers new resident welcome packets, including move-in gift (if any).
  • Confirm that the new resident has assumed financial responsibility for all utilities by verifying their transfer to the resident’s name upon move-in.
  • Explain the “Move-In Inventory” form to new resident and ensure that the form is returned.
  • Communicate and verify compliance with mandatory renters insurance as per company policy (if applicable) before move in.
  • Schedule all the move-in appointments and ensure that on scheduled days off another associate is aware of and will coordinate any scheduled move-ins.
  • Perform other duties as assigned or as necessary.

Requirements

PERFORMANCE REQUIREMENTS: Knowledge of organizational and community policies and procedures. Ability to apply policies and procedures to solve everyday issues.

Ability to effectively present information to prospective or current residents. Demonstrated knowledge of demographics surrounding assigned community. Must be self-motivated and positive team member with effective communication and client relations skills.

Must know and follow the Fair Housing laws. Demonstrated skills with customer service. Knowledge of principles and methods for showing, and promoting property. Ability to effectively present information to prospective or current residents. Knowledge of basic accounting/bookkeeping practices; office practices and procedures; filing and maintenance of fiscal records.

Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Must demonstrate excellent interpersonal skills; problem solving skills; and decision making skills. Ability to establish priorities and coordinate work activities. Must have excellent organizational skills. Ability to work in conjunction with Company managers, residents, and associates.

Must be skilled in word processing, drafting correspondence and memoranda. Attention to details, and basic experience with the internet. MS Office software applications required (e.g., Microsoft Office, Word and Excel).

TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping and stretching. Occasionally lifting files or paper weighting up to 30 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.

TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Occasional evening work and shifts may vary.

EDUCATION AND EXPERIENCE: