Resident Services Coordinator – JMG Realty, Inc. (Saint Petersburg)

by | Jan 17, 2018 | Job Opportunities

Immediate Opening for Resident Services Coordinator for Senior Affordable Apartment Community in St. Petersburg!

The primary function of the Resident Services Coordinator (RSC) is to effectively assist residents that have requested support in enhancing the quality of their daily lives. This may mean working with them to more fully and successfully participate in social, educational and/or economic sectors. The RSC provides residents with information about and access to local services and resources that can assist them in pursuing opportunities and achieving life objectives. The RSC is an integral part of the housing and property team and plays a critical role in the overall positive maintenance of the property for the enjoyment of its residents and the respect of its neighbors.

Responsibilities:

  • Welcome new residents (and establish contact with existing residents) and explain to them the resident services program, its offerings, and the RSC role in providing information and support in assisting residents interested in accessing local service resources.
  • Help set a tone of inclusion and non-discrimination in the resident community.
  • Identify, assess, select, develop and maintain referral partnership relationships with local service resource agencies that effectively assist residents to achieve their opportunities and objectives in life.
  • Provide supportive linkages between residents and referral agency staff when residents or agencies request assistance. Document these efforts.
  • Refer lease violations to the Property Manager and work with the property management team when a resident is identified as being in jeopardy of eviction. Offer linkages and referral support to the resident to positively and quickly rectify the situation. Document these efforts.
  • Establish resident services program targets. Consistently track and measure program target progress. Regularly report program outcomes to both internal and external stakeholders. Analyze and utilize outcomes data as the basis for continuous program improvement.
  • Identify and assess individual and family needs when appropriate; inform the resident of available resources and provide support in accessing services successfully. Document these efforts.
  • Help to facilitate resident meetings and community-organizing and social activities if desired by residents.
  • Develop supportive professional relationships with residents that help them enhance the quality of their lives, empower them to develop life goals and encourage them in taking the steps to achieve self-sufficiency.
  • When requested, work with property management in mediating conflicts between residents. Document these efforts.
  • Insure effective communication with residents, by newsletter, flyer, bulletin board etc., making sure that communication is inclusive of residents whose primary language isn’t English and who, as a result, have limited English proficiency, and people with visual and cognitive impairments.
  • Complete other housing and resident related assignments as directed by the supervisor.

Additional Requirements

  • HUD requirements state that RSCs will have a Bachelor’s degree or higher in Social Work, Psychology, Gerontology, Counseling, or related specialty
  • OR significant work experience relevant to the position.
  • Master of Social Work may be required in situations in which RSC supervises social work students, interns, non-professionals or para-professionals.
  • Knowledge of relevant state, federal and local resources and agencies.

Keys to Being a Successful Resident Service Coordinator

  • Flexibility – expecting the unexpected
  • Consistency – Being reliable
  • Creativity – thinking outside the box; trying new solutions; coming up with new programs
  • Organization – developing systems, procedures, calendars, files, etc.
  • Recognizing the strengths of each resident, not just the needs
  • Respecting people – across all identities
  • Understanding boundaries – in order to uphold the integrity of the work, maintain professional roles, and avoid co-dependency, burnout, and favoritism
  • Being a good mediator and problem solver
  • Communicating effectively
  • Being a skilled and active listener
  • Being a team player and collaborator–with staff, residents and the greater community

Competitive compensation and benefit package to be offered, commensurate upon experience.

Job Type: Full-time

Required education:

  • Bachelor’s

Required experience: