Great opportunity to join a leading organization in the multi-family and real estate industry! Defined by integrity, trust and ethics, JMG Realty continues to influence the multi-family industry by delivering on the experience of team members and a record of award-winning performance. JMG has an opening at one of our wonderful communities in St. Petersburg, FL for a dynamic and self-motivated candidate to join our team as a Resident Services Coordinator.
ESSENTIAL FUNCTIONS:
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Welcome new residents (and establish contact with existing residents) and explain the resident services program, its offerings, and the RSC role in providing information and support in assisting residents interested in accessing local service
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Help set a tone of inclusion and non-discrimination in the resident
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Identify, assess, select, develop and maintain referral partnership relationships with local service resource agencies that effectively assist residents to achieve their opportunities and objectives in
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Provide supportive linkages between residents and referral agency staff when residents or agencies request Document these efforts.
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Refer lease violations to the Property Manager and work with the property management team when a resident is identified as being in jeopardy of Offer linkages and referral support to the resident to positively and quickly rectify the situation. Document these efforts.
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Establish resident services program Consistently track and measure program target progress. Regularly report program outcomes to both internal and external stakeholders. Analyze and utilize outcomes data as the basis for continuous program improvement.
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Identify and assess individual and family needs when appropriate; inform the resident of available resources and provide support in accessing services Document these efforts.
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Help to facilitate resident meetings and community-organizing and social activities if desired by residents.
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Develop supportive professional relationships with residents that help them enhance the quality of their lives, empower them to develop life goals and encourage them in taking the steps to achieve self-sufficiency.
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When requested, work with property management in mediating conflicts between residents.
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Ensure effective communication with residents, by newsletter, flyer, bulletin board , making sure that communication is inclusive of residents whose primary language isn’t English and who, as a result, have limited English proficiency, and people with visual and cognitive impairments.
Must have a Bachelor’s degree or higher in Social Work, Psychology, Gerontology, Counseling, or related specialty OR significant work experience relevant to the position.
Must possess knowledge of relevant state, federal and local resources and agencies.
Job Type: Full-time
Salary: $20.00 /hour
Experience:
- senior housing: 1 year (Required)
