- Largo, FL, USA
- Full Time
Purpose
The primary purpose of this position is to coordinate and direct activities related to the move in and resident orientation as well as assisting in special events.
Essential Job Functions Duties and Responsibilities
Marketing Functions
- Assist residents and families with move in process, lease signing paperwork and move in welcome gifts.
- Assist in planning and participating in all marketing events both inside and outside of the building.
- Maintain relationship with residents through personal meetings or group functions, new resident orientation and resident council meetings.
- Visit with prospects on and off site to facilitate move in.
- Participate and foster team relationships within the community.
- Assist with touring the community with prospects; scheduled and walk-ins.
- Communicate to all departments for timely readiness of apartments and service needs.
- Ensure that personnel, guests follow established safety regulations at all times including the use of equipment and supplies.
- Provide continuous follow-up after move in and address identified issues immediately and increase resident satisfaction.
- Follow up on phone calls to residents, family members and other referral sources.
- Maintain REPs database and enter information in a timely manner. Complete daily and weekly census reports.
- Forwards move in/move out information to all departments.
- Attend and participate in in-service training programs to meet state, federal, and company requirements.
- Maintain a work environment that is clean and presents a professional image.
Required Knowledge, Skills and Abilities
Must possess the ability to make independent decisions, follow instructions, and accept constructive criticism. Must be able to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public. Must be able to work with ill, disabled, elderly, emotionally upset, and potentially hostile people within the facility. Must be able to speak, write and understand English in a manner that is sufficient for effective communication with supervisors, employees, residents, and families.
Education and Experience
Prefer one year college or equivalent experience.
Prefer proficiency with Microsoft Office Suite (Word, PowerPoint, Publisher, Excel, Outlook) and entering information into a relational database.
Licensing/Certifications
None.
Additional Information
All employees are expected to create an atmosphere of warmth, personal interest and positive emphasis as well as a calm environment. Developing and maintaining a good working rapport with all staff is critical to the functioning of the facility.
This position is expected to follow all facility policies and procedures. These policies and procedures can be found in the employee handbook, department policy and procedure manuals and with your supervisor.
This position will be required to work beyond normal work hours, additional shifts, weekends and holidays when necessary. This position is subject to call-back during emergency conditions (e.g. severe weather, evacuation, post-disaster, etc.).
Resident Rights
This facility is committed to a resident’s right to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights are followed in accordance with state and federal guidelines and established facility policies. All employees need to review the facility policy on Resident Rights and how it applies to the position.
Continuous Improvement
Our expectation is that all employees will have a continuous focus on improving themselves, department and facility. All employees are expected to attend, plan, conduct and schedule in-service training classes as appropriate to the position. This includes meeting annual federal and state in-service requirements. In addition participation in departmental studies and projects is expected.
Regal Palms
https://regalalf.applicantpro.com
https://www.glassdoor.com/Job/tampa-leasing-jobs-SRCH_IL.0,5_IC1154429_KO6,13.htm?fromAge=1
