R0025691
- Union on Fletcher, Tampa, FL
- Apply
- Manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention.
- JOB DESCRIPTION
- Achieve the community’s resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
- Complete call-backs on all service requests within 24 hours to ensure customer satisfaction.
- Develop, produce and coordinate resident communications, by creating newsletters, surveys, lease violation letters, and other communications to the residents.
- Manages the Community’s roommate matching and assigns wait list leases (as needed).
- Organize and coordinate resident functions, including parties, birthday cards, welcome parties, unit visits, and other events as directed.
- Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensure the leasing office, tour path and model(s) are ready for show daily.
- Where applicable, oversee the Community Assistant Program.
- Reviewing the Courtesy Officer nightly reports and following-up on incident reports and lease violation notices as necessary, and ensuring the leasing office is secured for the evening.
- Checks the answering service throughout the day for messages, and returns calls as necessary.
Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. Headquartered in Charleston, South Carolina, Greystar manages and operates an estimated $150 billion of real estate in over 185 markets globally including offices throughout the United States, UK, Continental Europe, Latin America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than 500,000 units/beds, and has a robust institutional investment management platform with approximately $35.8 billion of assets under management, including nearly $13.9 billion of assets under development. Greystar was founded by Bob Faith in 1993 with the intent to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
