Resident Services Manager – Landmark Properties (Tampa)

Resident Services Manager, Tampa

• General Information
  • Job Title:Resident Services Manager
  • Location:
    • 2850 University Square Dr
    • Tampa, FL, 33612
    • United States
  • Employee Type:Full Time
  • Job Category:Property Management- Operations
  • Minimum Experience:2 Years
  • Manage Others:No
• DescriptionThe Resident Services Manager’s primary goal is to assist the Community Manager with the property’s daily operations and management, with a detailed focus on account receivables and servicing our residents.  The Resident Services Manager places our residents’ needs, requests, and follow-up as a top priority.  The Resident Services Manager should always maintain a level of professionalism and courtesy.Reports to: Community ManagerDirect Reports: NoneResponsibilities:The duties listed below are an outline of the Resident Services Manager’s responsibilities and should not be considered an all-inclusive list.  As the needs of the community change, these duties may be modified as needed.Financial Management
  • Oversee the timely collection of rental and miscellaneous income due from current and former residents
  • Make daily bank deposits by check scanner or manual deposit
  • Ensure accuracy of daily bank deposits and account data entry
  • Manage resident accounts and closely monitor delinquencies
  • Prepare balance due and credit memos
  • Prepare delinquency report and recap collection efforts
  • Process evictions
  • Negotiate payment plans for former resident balances
  • Work closely with the collection agency on collecting former balances
  • Assist the Community Manager in preparing for month end pre-close and process month end financial reporting
  • Assist the Community Manager with the accounts payable processCustomer Service
  • Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations
  • Maintain active and effective communication with residents, parents, and university personnel
  • Contribute to the monthly newsletter and resident communications
  • Develop and maintain a positive sense of community for both residents and associates and encourage participation in events and activities
  • Assist in mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences
  • Develop and maintain resident retention programs Leasing & Marketing
  • Assist with Leasing & Marketing, as neededGeneral Administration
  • Ensure confidentiality of client, resident and company information
  • Help coordinate and attend all staff meetings and any special or emergency meetings
  • Understand and adhere to the Landmark Properties policies and procedures and Fair Housing laws
  • Maintain a clean and professional work environment
  • Assist in corporate projects as requested
  • Assist the Community Manager with the daily operations of the propertyPersonnel
  • Assist in development and supervision of staffFacilities
  • Assist the Community Manger in creating and implementing a successful turn plan
  • Ensure the staff is utilizing the Facilities module in Entrata to track, close, and follow up on all service requests
  • Regularly walk the property to identify and address maintenance issues
  • Assist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issues
  • Initiate billing and collection of charges for damages discovered in quarterly inspectionsRisk Control
  • Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
  • Document and address behaviors of residents that violate the law or the community lease agreement
  • Identify and report safety and security risks to the Community Manager
  • In the absence of the Community Manager, prepare and submit incident reports
  • Assist the Community Manager in handling emergency situations in conjunction with the corporate team
• Requirements
  • Bachelor degree strongly preferred, high school diploma required
  • 2 years of experience in various positions in a residential rental community is preferred
  • Student housing experience is STRONGLY preferred
  • Strong financial, organizational, analytical and decision-making skills
  • Strong internet, word processing, and spreadsheet skills
  • Must have excellent communication, management, and people skills
  • Entrata experience preferred

https://secure2.entertimeonline.com/ta/LMP.careers?ShowJob=352474949