Resident Services Specialist – Castle Group (Apollo Beach)

Position Title: Club Attendant
Department: Front Desk Operations
Work Hours: Minimum 40 hours per week / schedule varies
FLSA Status: Hourly, Non-Exempt
Reports to: Clubhouse Manager or On-site Community Association Manager
Supervises: None

POSITION SUMMARY:
Oversees the clubhouse facility during the hours set by the Board of Directors and provides excellent customer service to residents.

The Club Attendant also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers.
ESSENTIAL RESPONSIBILITIES: (May include some or all of the following as applicable) Update activities calendar at the direction of the Clubhouse Manager or Community Association Manager. Conduct hourly rounds of the clubhouse and pool deck to monitor usage, cleanliness and any other items that should be reported to either the Clubhouse Manager or Community Association Manager. Ensures all safety precautions and procedures are followed while performing duties. Cleans club house if applicable. Follows-up on all complaints/issues notifying Community Association Manager as necessary. Ensures all safety precautions and procedures are followed while performing duties. May assist with resident notifications or special events. Requirement to attend scheduled activities/events as needed May be assigned other duties and responsibilities by the on-site Community Association Manager or Clubhouse Manager.

SKILLS, KNOWLEDGE & ABILITIES REQUIRED:
Education/Training/Certifications/Licenses:
Entry level position High school diploma or equivalent.

Experience/Knowledge/Skills:
One (1) to two (2) years of front desk or club house attendant experience preferred. Strong customer service skills required. Effective verbal and written communication skills.

Computer literacy:
Intermediate command of computer hardware/software is required.

Language requirements:
English is required. Multiple language fluency is desirable.

Travel and availability requirements:
May be required to travel for training sessions off-site on an ad-hoc basis. May be occasionally required to cover for front desk staff when needed. Ability to work extended hours and weekends based on scheduling needs.

Physical Requirements:
Ability to lift up to 40 lbs. work in an upright standing or sitting position for long periods of time. Handle, grasp and lift objects and packages. Reach with hands and arms. Communicate, receive and exchange ideas and information by means of the spoken and written word. Ability to quickly and easily navigate the property/building as required to meet the job functions. Complete all required forms.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .

Working Conditions:
The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. May be requested to work overtime and weekends for special program events.
DISCLAIMER: This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason. Further, your signature on this job description does not change the at-will nature of your employment.

Employee Acknowledgement: I acknowledge that I have received a copy of my job description and can perform the essential functions of the job.

Employee Signature Print Name Date

Hiring Manager Signature Print Name Date cc: Personnel File

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