JOB DESCRIPTION
Resident Services Specialist
Front Desk Operations
Maximum 25 hours per week / schedule varies
Hourly, Non-Exempt
Lifestyle Director or On-site Community Association Manager
None
Supervises:
POSITION SUMMARY:
Oversees the clubhouse facility during the hours set by the Board of Directors and provides excellent
customer service to residents.
The Resident Services Specialist also provides exemplary service in a manner consistent with the values
and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding
customer service skills representative of Castle Royal Service as it relates to this function. This includes
working inter departmentally, as well as, with our external customers.
ESSENTIAL RESPONSIBILITIES: (May include some or all of the following as applicable)
Update activities calendar at the direction of the L i f e s t y l e D i r e c t o r or Community
Association Manager.
Conduct hourly rounds of the clubhouse and pool deck to monitor usage, cleanliness and any
other items that should be reported to either the Lifestyle Director or Community Association Manager.
Ensures all safety precautions and procedures are followed while performing duties.
Cleans club house if applicable.
Follows-up on all complaints/issues notifying Community Association Manager as necessary.
Moving 10’ round tables and chairs for events as needed.
May assist with resident notifications or special events.
Requirement to attend scheduled activities/events as needed
May be assigned other duties and responsibilities by the on-site Community Association Manager or
Lifestyle Director.
SKILLS, KNOWLEDGE & ABILITIES REQUIRED:
Education/Training/Certifications/Licenses:
Entry level position High school diploma or equivalent.
Experience/Knowledge/Skills:
One (1) to two (2) years of front desk or club house attendant experience preferred. Strong customer service
skills required. Effective verbal and written communication skills.
Computer literacy:
Intermediate command of computer hardware/software is required.
Language requirements:
English is required. Multiple language fluency is desirable.
Travel and availability requirements:
May be required to travel for training sessions off-site on an ad-hoc basis. May be occasionally required
to cover for front desk staff when needed. Ability to work extended hours and weekends based on
scheduling needs.
Physical Requirements:
Ability to lift up to 40 lbs. work in an upright standing or sitting position for long periods of time. Handle,
grasp and lift objects and packages. Reach with hands and arms. Communicate, receive and exchange
ideas and information by means of the spoken and written word. Ability to quickly and easily navigate
the property/building as required to meet the job functions. Complete all required forms.
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of the job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
Working Conditions:
The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid,
and dry/arid conditions. May be requested to work overtime and weekends for special program events.
DISCLAIMER: This is not an all-inclusive job description. In addition, management has the right
to change any portion of this job description at any time and for any reason.
http://jobs.jobvite.com/careers/castlegroup/job/o5dt9fwE?__jvst=Job+Board&__jvsd=Indeed
