About this position
Second Avenue is recruiting a Resident Support Specialist for its Single-Family Property Management division in Tampa, FL.
Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition, and property management services for its clients.
We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform – www.secondavenue.com
We are looking for an experienced property management professional, with single family rental customer service and administrative experience being highly desired. Candidate should possess a proven track record that demonstrates a high degree of motivation, self-management and the ability and willingness to learn new skills and processes. Flexibility and ability to work well within a team on a variety of initiatives are critical attributes for this candidate.
Duties and Responsibilities
- Rent Collection – Managing Delinquency
- Application/Lease Processing
- Resident Retention and Renewals
- Lease auditing
- Posting rental advertisements
- Auditing rental advertisements
- Resident Relations
- Resident satisfaction management
- HOA/Municipal Compliance
- Utility compliance
Skills/Specialized Knowledge
- Knowledge of Landlord Tenant Act. Knowledge of legal notices and processes. Comprehension of Federal Fair Housing laws and any applicable local housing provisions.
- Ability to use a computer proficiently, including Microsoft Outlook, Word, Excel and property operating/accounting software. Propertyware experience preferred and ability to learn new systems.
- Excellent customer service and interpersonal skills.
- Professional verbal and written communication skills.
- Strong organizational and time-management skills.
- Ability to make quick and effective decisions. Ability to identify, analyze, and resolve issues. Be solutions-based.
- Ability to negotiate, influence and gain consensus.
- Ability to be flexible and quickly adapt to changing business needs and processes.
- Ability to set, manage and meet goals and deadlines.
- Ability to exercise independent judgment and maintain confidentiality.
Other Requirements
- Must be available to work on-call or when needed, including weekends or non-traditional holidays.
- Ability to tolerate stressful situations with professionalism.
- Ability to work under minimal supervision.
Ideal Candidate Characteristics and Background
- Minimum 2 years of experience in residential property management.
- Minimum high school graduate/equivalency required.
- Ability to accomplish outlined tasks within defined time frames.
- Proven ability to interact effectively with a wide range of highly experienced peers and principals.
- Experience and knowledge with respect to accounting and property management software platforms. Propertyware and related platforms a desirable plus.
- Successful track record with respect to prioritizing multiple initiatives – including rapid execution and sense of urgency regarding completion of key tasks within set time frames.
- Strong work ethic, value system, high level of adaptability and team orientation.
Job Type and Benefits
- Full-time, Salaried Non-Exempt
- Medical, Vision and Dental Insurance
- Employer Paid Short Term Disability Insurance
- 401k
- Paid Holidays and Vacation
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.
