Integral Quality Care is looking for a Resolution Team Specialist. Below is an internal job posting but they are accepting external applications as well.
Duties:
Responsible for providing quality and efficient customer service to internal/external customers. Serves as subject matter expert, operates with urgency and meets deadlines. Must be able to multi-task, combining the ability to resolve complex issues and coach representatives; handle challenging customers; readily shift priorities and lead call center initiatives.
Associate’s degree or equivalent work experience; 2 years leading customer service team; experience in claims/call center environment.
Application Procedure:
· Submit a letter of application and current resume via email to: [email protected]
· Indicate the position title in the Subject line of the email.
· Candidates to be interviewed will be selected based on skills, aptitude, experience and job performance.
· Internal and External applicants will be considered
