Job details
Job Type Full-time
Full Job Description
Department: Resort Operations
Job Status: Full Time
FLSA Status: Exempt
Reports To: Chief of Staff
Amount of Travel Required: < 10%
Positions Supervised: All positions at assigned location
COMPANY OVERVIEW
Legacy Vacation Resorts is a certified B Corp hospitality management company headquartered in Orlando, FL. Our corporate team leads the future of the hospitality industry in 8 properties across 4 states. We give customers the opportunity to rent or own at one or more of our 8 locations. Together, we bring an exceptional work-force dedicated to giving our guests and owners a perfect vacation experience.
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POSITION SUMMARY*
Responsible for continuously focusing on achieving profitability through revenue generation, cost control, guest satisfaction, and employee development, while maintaining the integrity of the company. Focusing on the mission statement and developing a culture that takes care of the environment and gives back to the community.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
- Leads the resort team to achieve resort operational objectives and set financial, engagement and social goals.
- Contributing information and recommendations to develop strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and guest-service standards; resolving problems; completing successful audits; identifying trends; determining system improvements; implementing change
- Meets resort financial objectives by forecasting requirements; assisting in the preparation of the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Maintains accommodations by ensuring safe, clean and well-supplied suites, amenities, and common areas
- Improves quality results by studying, evaluating, and re-designing processes; implementing changes
- Demonstrates leadership and professional image to team members, guests, local community representatives, vendors, competitors and owners
- Maintains company standards for guest satisfaction, team member satisfaction, quality assurance, and asset protection
- Enhances resort reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Maintains safe, secure, and healthy environment by establishing, following and enforcing standards and procedures; complying with sanitation requirements and legal regulations
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
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POSITION REQUIREMENTS*
Education: Bachelor’s Degree in Hotel/Business Management or equivalent experience
Experience: Minimum of five years of department management experience in Hospitality overseeing operations. Good knowledge of Housekeeping, Front Office and Maintenance.
Computer Skills: Must have knowledge of Microsoft Office, reservation and purchasing systems
Certificates & Licenses: CAM license or must be able to be obtained within six months of hire date
Other Requirements: Must have good analytical skills and decision-making ability Must be able to work independently and simultaneously manage multiple tasks, be able to change priorities and complete tasks regardless of frequent interruptions
Job Type: Full-time
