POSITION SUMMARY
Our Sales Manager sells and oversees the sale of company products, services and flooring solutions, including carpet, hardwood, laminate, tile and vinyl flooring. The Sales Manager oversees the location and facilitates the sales of other sales associates in addition to selling directly. This person must remain cognizant of company margin and provide exceptional customer service at all times during the sale. He or she is responsible for all performance-related deliverables and monitors the goal attainment of the individual team members as well as the goals of the location as a whole. This person will deliver repeatable qualitative results with every sale. Diversity in leadership, balanced by consistent results in a real time management environment play a critical role in the development of this position. To be successful in this position, the individual must be able to balance leadership and management when conveying the critical mission, vision and values to our customers.
JOB RESPONSIBILITIES:
Support day-to-day operational sales functions.
Manage customer flow and sales associate assignment.
Ensure that customer satisfaction is primary focus of all staff.
Create and maintain staffing schedules.
Assume the role of sales associate when operational needs require.
Oversee merchandising of all products according to company specifications.
Work with each member of the sales team to define personal sales goals and communicate department goals and objectives.
Conduct in-home customer visits when necessary to monitor sales staff performance and provide coaching to improve sales methods. Assist sales staff with problem resolution and decision making.
Monitor and ensure optimal performance with respect to customer conversion rates.
Achieve monthly goals to help increase repeat and referral business.
Take corrective action as required.
Serve as point of contact for internal and external customers.
Perform other functions as necessary or as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
5+ years of sales/retail management experience and at least 2 years of management.
Associate’s or Bachelor’s Degree preferred.
Retail sales skills and the ability to manage and coach/train in a retail sales environment.
Customer service skills.
Proficient Computer skills (MS Word, Excel, and Outlook).
Strong decision making skills.
Ability to work effectively in a fast-paced, stressful environment.
Strong verbal and written communication skills.
Detail oriented and an organized problem solver.
Ability to set priorities and meet deadlines.
