The Fay Group originated in 2008, is a full-scale real estate services company that offers mortgage servicing, property renovations, business purpose lending, insurance, and more to homeowners, investors, and clients nationwide. Fay handles a wide range of mortgage loan solutions for prospective homeowners with varying credit histories and also offers refinancing for existing mortgages.
Fay Financial is made up of separate business units offering a complete range of home ownership products and services that provide customers with solutions to navigate the challenges of home ownership while helping them build toward their long-term financial goals.
Fay Cares!
While others in our industry focus on collecting money—or else—we take a kinder, more humane approach when homeowners fall short, explains CEO Ed Fay. We consider the people behind those mortgages and work hard to give them the best chance possible to stay in their homes.
The Fay-Constructive Foundation was established to fulfill the philanthropic mission of Fay Financial employees to serve the communities in which they live and work. Over 80% of employees across Fay, Constructive, and GenStone affiliate companies make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Senior Business Strategy Manager to join our team!
Reporting to the Chief of Staff, Servicing, this position will be responsible for supporting all departments within Fay Servicing in the planning, support, and execution of projects and strategies focused on driving increased revenue, cost savings, operational enhancements, regulatory requirements, and strengthening controls. The Senior Business Strategy Manager will also proactively define recommended process and technology enhancements and solutions, and present them for consideration.
This position will also support any designated activities required to define and track SLAs, KPIs, and performance metrics for all departments within Fay Servicing. This person will drive and continuously evolve the Business Strategy Execution methodology, communication plans, processes, and tools to ensure they are aligned. Additionally, this role is responsible for collaborating with the Policies and Procedures team that supports the enterprise while ensuring appropriate representation and adherence to all regulations.
What you will do for Fay:
- Perform tasks and own responsibilities of the Senior Business Strategy Manager role as defined in the Fay Project Methodology for PMO-based projects
- Perform certain project management functions for non-PMO projects or PMO Tier 2 or 3 projects that do not require a PMO Project Manager
- Perform project management functions for non-PMO projects that would be classified as Tier 1 (higher complexity)
- Provide project and/or functional leadership to drive required results. Effectively manage interactions with Servicing Staff, SSO management, and key internal partners
- Contribute to the development and implementation of business strategies and solutions. Manage outcomes as assigned
- Provide support in maintaining an Integrated Project View
- Support the Chief of Staff in coordinating with Exam Management and Compliance on regulatory and internal audits and exams as needed
- Support development and delivery of any required periodic or ad hoc reporting, and analytics or executive summaries of such material
- Support time studies or process reviews required to define SLAs, KPIs, and performance standards for employees
- Develop business knowledge to include an understanding of short-term goals and long-term
- Maintain broad influence through ongoing development of relationships across the organization
- Ensure compliance with policies, processes, and practices
- Role model ethical standards, professionalism, and code of conduct
- Perform other duties and responsibilities as assigned
- Manage performance, foster development, and provide mentoring to employees
- Define, monitor, track, and report against strategic initiatives clearly identifying the effectiveness and benefits of realization of defined targets
What you will bring to Fay:
- Bachelor’s degree in business or related field, or commensurate experience required
- 10+ years’ experience with residential mortgage, commercial mortgage, insurance, and other financial products
- 5+ years’ experience with knowledge in key areas encompassed within the Financial Services division (originations, insurance, etc.)
- 5+ experience in process implementation including demonstrated experience researching and adapting best practices to align with business and product needs
- Comprehensive knowledge of project and product management lifecycles, including gathering and prioritizing business requirements and product vision
- Strong Microsoft Office skills, particularly in using Visio to develop process flows, Excel to compile and analyze data, and PowerPoint to develop presentations
- Ability to independently drive implementation and integration of key initiatives and improvements within the Financial Services division
- Ability to understand and document processes, and have a high level of problem solving, process improvement, and product management skills
- Effective verbal and written communication skills with the ability to tailor them to all audiences within the organization
- High learning agility with the ability to learn and integrate multiple variables, make connections and identify/ implement successful solutions
- Demonstrated leadership skills to lead in both formal and matrixed environments
- Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and/or drive required results
- Proven analytical and organizational skills
- Strong interpersonal skills
- Collaborative work style; high team-orientation
- Ability to analyze and interpret data to identify opportunities and propose solutions
- Strong attention to detail; strong compliance orientation; high quality of work product
- Ability to prioritize; effective time management
- Professional maturity, integrity, ability to maintain confidential data and information
Diversity, Equity, and Inclusion are deeply embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.
