POSITION SUMMARY
The Area Sr. CAM helps manages the CAMs in a designated area; builds relationships with area developers for the purpose of retaining existing customer base and developing new business; and may manage a small portfolio of properties. This is an exempt position reporting to the Chief Operating Officer.
KEY RESULT AREAS
1. Leadership and effective management of the branch / territory assigned
2. Planning and Strategic Direction
4. Monitoring and Evaluation Framework and Performance Management of Branch Staff
5. Effectively contribute to the strategic and operational development of Titan as part of the
Management Team
POSITION FUNCTIONS
- Manage the human, physical and financial resources for assigned areas to ensure maximum utilization, efficiency, effectiveness and quality of service
- Advise COO on the formation, development and application of policy and strategic decisions relating to the areas of responsibility
- Develop and embed a culture of customer focus and performance management to ensure high quality and continuous improvement in service delivery
- Ensure area CAM staff work as a coordinated and motivated team to provide a high level of responsiveness to the needs of clients, guided by appropriate policies and procedures
- Provide effective feedback on staff performance on a regular basis
- Build relationship with area developers for the purpose of retaining and building new business in the area
- Complete additional tasks as requested by the COO / CEO
QUALIFICATIONS AND REQUIREMENTS
- Bachelors in Business Development, Business Administration; and / or
Florida CAM License with 10 years progressive experience in the areas of Community Association Management and 5 years of experience as a people / staff manager
- Ability to speak both English and Spanish a plus
- Proficient in Microsoft Office suite of programs: Word, Excel, and Outlook
- Caliber / Strong Room Experience a plus
- Must be authorized to work in the US
- Must have background screen results that meet the criteria of Titan for the position
KEY BEHAVIORS
- Commitment / Personal Accountability
- Professional / Technical Expertise
- Teamwork
- Customer Focus
- Effective Communications & Relationship Builder
- Leadership
- Coaching and Development
- Strategic Perspective
PERSONAL ATTRIBUTES
- Excellent Analytical Skills
- Excellent Communication Skills
- Results Oriented
- Ability to manage well in multi- disciplinary teams
- Ability to work in an organized and systematic manner
- Ability to transfer information / knowledge to a non-technical audience
- Recognizes and responds appropriately to the ideas, interests and concerns of others
- Builds trust and morale by displaying open, transparent and credible behavior
- Ensures others understanding of, involvement in, adaptation to a change in processes
Job Type: Full-time
Experience:
- Portfolio CAM: 3 years
License:
- CAM License
Language:
- Spanish
Required work authorization:
