Job Title: Senior Facilities Manager
Reporting to: Regional or Area Manager
Job Summary
The Senior Facilities Manager will be the single point of contact responsible for facilities management, assigned to them as well as assisting the Regional Manager and the Corporate Real Estate team with the delivery of quality facility management services. This role will include management of their assigned sites as well as mentoring and over site of the Facilities Managers reporting directly to them. The Senior Facilities Manger will coordinate and manage tenant requirements and service delivery to ensure satisfaction.
Job Responsibilities
Relationship Management
Support the IFM Team in the implementation of short and long-term projects for the client project
Develop and implement innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity by working closely with the Facility Management Lead and the client.
Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client
Oversee the development and management of the capital and expense budgets by interfacing closely with the client representative
Matrix manage both technical and administrative staff
Oversee multiple facilities of different functions
Supervise vendor performance during normal and off hours including weekends when necessary
Exceptional Service Standards
I am empowered to create memorable experiences
I build lasting and meaningful relationships
I am an early adopter of technology
I am accountable to my colleagues and clients
I innovate to be one step ahead
I am an expert in what I do
I am committed to safety, health and well-being
I am a change agent
I am focused on clients
I am a team player
I own my delivery
I understand how I contribute to our key success factors
I transform problems into opportunities
I look for ways to include sustainability
Compliance
Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information
Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner
Process Management
Develop and implement innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity by working closely with the Facility Management Lead and the client
Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography
Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure smooth recovery process
Support prompt collection of management fees and reimbursements from 3rd party tenants occupying space with the accounts’ owned premises
Assist with the development and implement the annual management plan for the buildings within the area
Develop FM‘s in management skills and maturity through leadership and mentoring.
Support the IFM team in the implementation of short and long-term projects for the client project
People Management
Responsible for overall team management, staff development and planning.
Execute staff succession and growth plans
Involved in compensation planning process
For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress
Any and all other duties and tasks assigned
Knowledge, Skills & Abilities
Strong leadership and relationship building skills
Strong interpersonal skills and problem solving ability
Excellent verbal/written communication and presentation skills
Proven record of providing excellent internal and external customer service
Knowledge of standard business and accounting practices
Knowledge of Excel and ability to analyze data
Passion for hospitality & service
Motivated & enthusiastic
Committed to excellence
Collaborative
Strong organizational and management
Strong interpersonal and supervisory skills
Strong presentation skills
Knowledge of real estate, telecommunications, furniture, accounting and building systems helpful
Excellent verbal and written communication skills
Proficient in MS Office, and MS Share Point
Computer proficiency in CMMS Supervisory Responsibilities:
Education and Training, Skills & Abilities
Bachelor’s Degree in Business Management, Engineering or equivalent combination of experience and education
Advanced degree a plus
Hospitality Experience a plus
Certified Facility Manger (CFM), Facility Management Professional (FMP), or Sustainability Facility Professional (SFM) designations a plus
Years of Relevant Experience
8+ y ears of experience
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