ELS is looking for a Senior Learning & Development Specialist who excels in a fast-paced, results-oriented, and entrepreneurial environment. As a Senior L&D Specialist, you will develop solutions for our revenue-producing areas including operations, sales and call centers. This role focuses on supporting the ELS Florida market, which represents more than one-third of our overall real estate portfolio.
What will you be doing?
- Leading the onboarding process for new property managers to ensure a smooth and successful transition to ELS. This may include coaching managers on how to effectively onboard new employees.
- Collaborate with internal customers including Property Managers, Regional Managers and Vice Presidents to understand their business needs and provide solutions that include developing, designing, and delivering learning and performance resources.
- Identify challenges in these processes and either lead or influence the efforts to address them.
- Respond to and prioritize needs and internal customer requests.
- Participate in design and development sessions with responsibility to lead, depending on the project.
- Drive solutions from a learner perspective with a focus on performance change and results.
- Review and update learning solutions as the business evolves.
- Leverage multiple L&D methods in solutions, including feedback/reflection,connection/collaboration, on-demand reference, coursework and experience-based learning.
- Create and manage project plans and final project deliverables.
- Produce and analyze relevant data and reports to share our results and identify areas to improve.
- Partner with other key stakeholders and vendors to ensure a holistic approach to our solutions.
- Collaborate with colleagues from other internal functions to shape our final solutions.
- Develop trusting relationships with peers and colleagues in other functions.
- Work with third party vendors contracted to develop learning solutions.
We are looking for someone with skills in the following areas:
Communication and collaboration:
- Expresses ideas clearly and succinctly in all interactions.
- Act with results-orientation and a naturally collaborative approach.
- Demonstrate strong personal initiative and willingness to get out to our properties, roll up sleeves, and do whatever it takes to get the job done.
- Listen effectively to internal customer needs and opportunities.
- Able to facilitate planning conversations and live classroom sessions with participants.
Business Orientation:
- ability to develop functional knowledge of our business and exhibit intellectual curiosity.
- Gather and analyze facts and data to support proposed solutions.
- Think strategically and deliver tactically.
- Develop a positive reputation as business-focused.
- Thrive in complex and rapidly changing environment while maintaining a can-do attitude.
- Can develop expertise in operational and technology tools.
Relationship Management:
- Build consultative, trusting relationships with L&D team and internal customers.
- Ask probing questions and make sense of disparate information to bring clarity.
- Ability to influence outcomes and lead change.
- Demonstrate high emotional intelligence through good judgment, awareness of self and others and ability to adapt.
- Coach and mentor new hires effectively.
General:
- Show a continuous learning and curious mindset by taking appropriate risks, learning from the process and developing improved approaches.
- Ability to work independently and potentially virtually.
- Lead with a customer experience approach.
- Effectively able to juggle multiple concurrent tasks and priorities.
Requirements:
- College degree or commensurate industry experience required
- Able and willing to travel for up to a week at a time averaging 10-15% over the course of a year
- Based in Tampa, FL regional office
A plus:
- Experience with course development and/or multimedia tools such as Storyline, Captivate, Camtasia, Adobe Media Suite, etc.
- Prior experience using Office 365, including Teams and SharePoint
Who is ELS?
Equity LifeStyle Properties (NYSE: ELS) is the leading operator of Manufactured Home Communities, RV Resorts and Campgrounds in North America. Our beautiful properties are located in the most desirable regions of the country and we offer a variety of homes and camping options to meet a wide range of customers’ needs. ELS has a strong national presence with more than 400 communities and resorts in 32 states and British Columbia and a team of more than 4000 employees.
An established yet entrepreneurial business, we have visionary goals and look for people who align with this vision and have a hunger to succeed. In return, we are committed to cultivating a culture that is challenging, engaging and rewarding. We are in search of the absolute best talent in the market for our roles – proven self-starters, standout colleagues and creative thinkers – as these individuals will help to craft and lead our future.
We welcome and thank all who are interested. EOE.
