ELS is looking for a Senior Learning & Development Specialist who excels in a fast-paced, results-oriented, and entrepreneurial environment. As a Senior L&D Specialist, you will develop solutions for our revenue-producing areas including operations, sales and call centers. This role focuses on supporting the ELS Florida market, which represents more than one-third of our overall real estate portfolio.

What will you be doing?

  • Leading the onboarding process for new property managers to ensure a smooth and successful transition to ELS. This may include coaching managers on how to effectively onboard new employees.
  • Collaborate with internal customers including Property Managers, Regional Managers and Vice Presidents to understand their business needs and provide solutions that include developing, designing, and delivering learning and performance resources.
  • Identify challenges in these processes and either lead or influence the efforts to address them.
  • Respond to and prioritize needs and internal customer requests.
  • Participate in design and development sessions with responsibility to lead, depending on the project.
  • Drive solutions from a learner perspective with a focus on performance change and results.
  • Review and update learning solutions as the business evolves.
  • Leverage multiple L&D methods in solutions, including feedback/reflection,connection/collaboration, on-demand reference, coursework and experience-based learning.
  • Create and manage project plans and final project deliverables.
  • Produce and analyze relevant data and reports to share our results and identify areas to improve.
  • Partner with other key stakeholders and vendors to ensure a holistic approach to our solutions.
  • Collaborate with colleagues from other internal functions to shape our final solutions.
  • Develop trusting relationships with peers and colleagues in other functions.
  • Work with third party vendors contracted to develop learning solutions.

We are looking for someone with skills in the following areas:

Communication and collaboration:

  • Expresses ideas clearly and succinctly in all interactions.
  • Act with results-orientation and a naturally collaborative approach.
  • Demonstrate strong personal initiative and willingness to get out to our properties, roll up sleeves, and do whatever it takes to get the job done.
  • Listen effectively to internal customer needs and opportunities.
  • Able to facilitate planning conversations and live classroom sessions with participants.

Business Orientation:

  • ability to develop functional knowledge of our business and exhibit intellectual curiosity.
  • Gather and analyze facts and data to support proposed solutions.
  • Think strategically and deliver tactically.
  • Develop a positive reputation as business-focused.
  • Thrive in complex and rapidly changing environment while maintaining a can-do attitude.
  • Can develop expertise in operational and technology tools.

Relationship Management:

  • Build consultative, trusting relationships with L&D team and internal customers.
  • Ask probing questions and make sense of disparate information to bring clarity.
  • Ability to influence outcomes and lead change.
  • Demonstrate high emotional intelligence through good judgment, awareness of self and others and ability to adapt.
  • Coach and mentor new hires effectively.

General:

  • Show a continuous learning and curious mindset by taking appropriate risks, learning from the process and developing improved approaches.
  • Ability to work independently and potentially virtually.
  • Lead with a customer experience approach.
  • Effectively able to juggle multiple concurrent tasks and priorities.

Requirements:

  • College degree or commensurate industry experience required
  • Able and willing to travel for up to a week at a time averaging 10-15% over the course of a year
  • Based in Tampa, FL regional office

A plus:

  • Experience with course development and/or multimedia tools such as Storyline, Captivate, Camtasia, Adobe Media Suite, etc.
  • Prior experience using Office 365, including Teams and SharePoint

Who is ELS?

Equity LifeStyle Properties (NYSE: ELS) is the leading operator of Manufactured Home Communities, RV Resorts and Campgrounds in North America. Our beautiful properties are located in the most desirable regions of the country and we offer a variety of homes and camping options to meet a wide range of customers’ needs. ELS has a strong national presence with more than 400 communities and resorts in 32 states and British Columbia and a team of more than 4000 employees.

An established yet entrepreneurial business, we have visionary goals and look for people who align with this vision and have a hunger to succeed. In return, we are committed to cultivating a culture that is challenging, engaging and rewarding. We are in search of the absolute best talent in the market for our roles – proven self-starters, standout colleagues and creative thinkers – as these individuals will help to craft and lead our future.

We welcome and thank all who are interested. EOE.

https://www.ziprecruiter.com/jobs/equity-lifestyle-properties-7765e7cd/senior-learning-and-development-specialist-7e6e36fd?source=cpc-careerbliss-test10&mid=29693