Job Description Summary:
Responsible for leading the desktop audit process on all invoice/operating expense billings, which includes using discretionary judgment in negotiating and resolving identified discrepancies with the landlord. Position may also include oversight and direction to the Portfolio Analyst position, exercising reasonable judgment in responding to inquiries regarding leased or owned property information, accurately entering all property related critical dates and payables information, performing data quality audits of associates/peers, as well as maintaining accuracy of our technology information systems. Position requires the ability to successfully manage multiple priorities. This position may be responsible for one or more accounts.
Job Description
ACCOUNTABILITIES
May be responsible for one or more of the following:
- Conduct audits of Year-End Common Area Maintenance (CAM), Insurance, and Real Estate Tax reconciliations; thoroughly review, interpret, and analyze all charges for accuracy, in accordance with lease documents. Directly responsible for dispute resolution with landlord for any identified discrepancies
- Report audit findings, along with recommended actions to the client
- Review all other client-partner invoices in conjunction with lease requirements and ensure back-up documentation is in place and all calculations are correct; conduct negotiations with landlord in the event invoices amounts are incorrect and require further discussion
- Conduct negotiations on behalf of clients approximately 20-40% of the time; percentage may increase during peak seasons
- Review Estoppels and Subordination Non-Disturbance Agreements (SNDA’s) against the lease terms; negotiate with the landlord of behalf of the Client if discrepancies are found or changes are needed
- Prepare accurate lease abstracts and/or perform quality control data audits of documents including updating and maintaining all lease information and data in our technology information systems, as required; Provides oversight to and/or audits abstracts of PLA team members
- Design, produce, and provide to Client, timely and accurate review of monthly/quarterly financial reports, identify and record savings, identify exceptions, investigate causes of exceptions, and recommend solutions to prevent further errors
- Communicate with field personnel. Notify field of critical dates, real estate policies and procedures, and regularly exercises good judgment and logic in responding to leased and owned property inquiries
- Draft lease correspondence and notices to landlords; ensure that productive landlord and subtenant relationships are maintained in accordance with the lease and sublease agreements
- Responsible for ensuring the financial obligations of our Clients is accurate and that monthly rents are processed in a timely manner
- Establish task priorities and create schedules for portfolio objectives. Able to manage multiple projects/priorities in a fast-paced environment
- Review and approve expenditures. Ensure that expenditures comply with Client and Cushman & Wakefield policies
- Provide final review of all major re-occurring initiatives (i.e. budgets, business plans, monthly, quarterly, and annual reporting, etc.)
- Serve as a member of the transition team to get new accounts established quickly and smoothly
- Coordinate activities with other divisions and Client entities including Brokerage, Facilities Management, Construction/Design, legal, insurance, etc. as needed
- Train new associates
- Provide guidance and direction to other Portfolio Lease Analyst Associates on various tasks and projects
- Continuously seek business expansion opportunities with existing clients and develop those opportunities
- Maintain file retrieval/storage
- Request and process certificates of insurance
MINIMUM REQUIREMENTS
- Bachelor Degree in Business Administration or related discipline
- 2+ years relevant work experience
- Or any similar combination of education and experience
- Excellent internal and external customer service
- Superior interpersonal skills, negotiating skills, and problem solving ability
- Strong Microsoft Office skills
- Strong verbal/written communication skills
- Advanced understanding of complex real estate lease terminology
- Ability to work independently, think critically, and demonstrate ownership of job tasks
- Understand net present value and time value of money
- Ability to maintain excellent organization skills and high level of attention to detail and accuracy
PHYSICAL REQUIREMENTS
- Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer for up to 8 hours a day
- Regularly required to talk, hear, and use hands and fingers to write and type
- Ability to speak clearly so others can understand you
- Ability to read and understand information and ideas presented orally and in writing
- Ability to communicate information and ideas in writing and orally so others will understand
- Regularly required to utilize vision abilities, allowing reading of printed material, graphics, and computer displays
Cushman & Wakefield is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
