Are you an experienced property manager looking to take your talents in a more entrepreneurial direction? Are you looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun RV Resorts and help us to build something special! We are looking for a Senior RV Resort Manager who has just the right balance of management and sales skills and a real knack for great customer service. You will oversee and direct the day-to-day property management operations for one of our RV Resorts. This is a very guest-services oriented role, as much of our occupancy is short-term resort traffic. You will also have some sales and marketing duties to maximize residential occupancy. If you like the idea of helping to build and maintain a first-class RV resort community and you have the qualifications and background we’re looking for, we want to talk with you!.
OVERVIEW
As a Sr. RV Resort Manager, you will have responsibility for the operational aspects and the continued profitability of your resort community and will serve as the day-to-day point of contact for visitors and residents. You will be on-call 24 hours a day and will be in charge of everything from administrative activities, marketing, property maintenance and human resource management to all leasing and home sales and – most importantly – guest and resident relations. Ensuring a positive atmosphere and responsive service for the members of your resort community will not only mean satisfied guests and long-term residents, but also better word-of-mouth referrals!
JOB DUTIES
- Responds to guest and resident inquiries
- Serves as the direct point of contact for Sun’s customers/residents
- Works with the marketing team to increase reservations and occupancy and further promote the Sun RV Resorts brand
- Ensures customers/residents receive a high level of service consistent with Sun’s Customer Service philosophy
- Handles and resolves guest and resident complaints
- Coordinates team member selection, training, and development for resort staff and ensures all team members comply with appropriate policies and operational procedures
- Works with Regional Vice President (RVP) to quickly and effectively address issues which would adversely affect the operation of the resort or guest satisfaction
- Enforces resort rules and standards
- Monitors monthly operating budgets and preparing monthly explanation of P&L variances
- Assists RVP with preparation of annual operating budget
- Ensures compliance with federal state and local agencies that regulate fair housing laws and resort operations
- Markets park models, pre-owned and brokered homes for sale in the resort as well as prepares documents to list and sell homes
- Oversees capital expenditure improvements
REQUIREMENTS
- High School Diploma or GED
- Minimum of 4 years property management/resort experience, including 2 years of supervisory experience
- Previous sales and leasing experience, preferred
- General knowledge of property maintenance
- Solid negotiation skills
- Ability to thrive in a fast-paced environment
- Working knowledge of basic accounting principles
- Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
- Basic computer proficiency, including email, the internet and Microsoft Office Suite; experience using Yardi and/or RMS, preferred
- Flexibility to respond to resort needs during non-business hours
- Ability to live on-site within the resort (housing provided)
REWARDING BENEFITS
At Sun RV Resorts, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
- Comprehensive Medical and Prescription coverage with two PPO plan designs so you can choose the plan that best meets the needs of you and your family
- Comprehensive Dental Plan
- Voluntary Vision Plan with the option of electing coverage for you and your family members at affordable rates
- Voluntary Health and Dependent Care Reimbursement Accounts
- Life and Accidental Death and Dismemberment Insurance
- Short and Long-Term Disability Coverage
- 401(k) Plan with Sun matching contribution
- Employee Assistance Program
- Identity Theft Insurance
- Tuition Reimbursement program providing financial support to team members who further their formal education
- Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
- Paid Time Off including nine holidays, vacation, personal, sick time, bereavement and pay for jury duty
