The Company
Since first opening in 1984, The Bank of Tampa has focused on serving Tampa Bay professionals and owner-managed businesses, which has given us an insight into our community that other banks simply cannot match. Our lenders and their teammates use their deep understanding of the area to help our clients establish professional, cultural and social ties that benefit their businesses, their families, and themselves. We are committed to providing the highest level of banking services while nurturing a strong and lasting professional relationship that contributes to our client’s success. Personalized service to our clients and our community is what we are all about.
The Bank of Tampa is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Position Overview
We differentiate our Brand from large financial institutions by the special relationships we build between our Bankers and our Clients. What sets our Bankers apart from others is the value we bring in consulting to our clients on their individual financial objectives. Our commitment shows in our professional, team-oriented office environment that encourages both personal and professional growth for our staff and in the pride we take in recognizing our clients, knowing their name, and appreciating their individuality.
It is the goal of a Service Assistant Manager to enhance the overall smooth and effective functioning of the banking office with emphasis on developing and enhancing relationships with existing clients and targeted professionals. The Service Assistant Manager leads through example and delivers unsurpassed client service in all operational areas of the office. They ensure adherence to all policies and procedures and are accountable for all service and operational responsibilities within the banking office.
Duties and Responsibilities
- Ability to manage the smooth and effective functioning of a banking office and is capable of training to achieve a high performance team by defining performance standards, goals, and appropriate training.
- Takes part in the budget process and expense control and demonstrates advanced knowledge of compliance, regulatory, and banking policies and procedures.
- Responsible for the supervision of the cash operation and new account / customer service areas of the Bank and direct daily operations.
- Serves as the primary conduit between the banking office and the operations center to ensure client satisfaction balanced with operational parameters.
- Adapts interpersonal style to highly diverse individuals and groups in a range of situations and anticipates change and adapts own plans and priorities accordingly.
- Delegates authority to match responsibility, and holds staff accountable for agreed upon commitments coaches and supports staff in taking independent action.
- Communicates equally effectively with all organizational levels understands others’ complex or underlying needs, motivations, emotions or concerns and communicates effectively despite the sensitivity of the situation.
- Uses a wide range of features or options for a given software package uses a few different software packages to produce the desired result.
Minimum Experience Necessary:
- Previous Teller experience preferably in a Head Teller or supervisory role.
- 3-5 years or more demonstrated experience in bank operations, leading, developing, coaching, and motivating personnel to create a positive team environment.
- Broad comprehension of overall bank office operations including expertise in balancing client service with bank risk.
- Proven background in sales and business development with existing and new clients, specializing in personal banking business.
Minimum Degree(s) and Certification(s) Required:
- 2-year degree preferably with a business or finance focus, or equivalent combination of education and experience.
Additional Requirements:
- Self-motivated and proactive
- Strong verbal and written communication skills
- PC Proficiency especially in the Microsoft Office suite
Attributes for Success
- Will be self-motivated with action and results delivery orientation; demonstrated initiative and accountability by willingness to assume additional duties other than assigned
- Will effectively develop and support change and innovation
- Will consult, facilitate and build relationships in order to foster partnership, collaboration & teamwork across all levels of the organization
- Will work independently and with others to identify issues and develop solutions
- Will demonstrate strong interpersonal and written/ verbal communication (listening, confidence, professionalism, persuasion) with individuals across all levels of the organization
- Will be resourceful and flexible with regard to shifting priorities, new demands and challenges
- Will inspire others
Our Values
Preserve and enhance our culture in which the values of honesty, integrity, confidentiality, trust and respect are the underlying principles by which we work
Make a meaningful difference in our community through our service and financial support
Maintain a safe and sound institution that operates in conformity with the spirit as well as the letter of all applicable laws, rules and regulations, and to maintain open and forthright communication with our regulators
Benefits
You will have the opportunity to participate, subject to the terms and conditions of the respective plans, in a comprehensive package of benefit plans – from medical, life, disability, and other insurance programs to savings and retirement plans and an array of work/life effectiveness policies and programs. As a highlight:
- Eligibility for health, dental, life and disability insurance coverages begins on date of hire.
- Retirement Plan – 401k with matching
- ESOP- Employee Stock Ownership Plan
- Time away from work – vacation time, sick time and holidays
- Tuition Assistance
- Professional development opportunities
contact carrie king at [email protected] for more info Service Assistant Manager
