The Westin Tampa Bay is starting a new chapter with new ownership and management in July 2019.
This 250-room waterfront property features stunning views of the Old Tampa Bay and is conveniently located less than five miles from Tampa International Airport. Nestled comfortably between Central Tampa and local beachfront hot spots like Clearwater and St. Petersburg, access to popular beaches, restaurants and attractions is a breeze. On property, guests can enjoy dining in our waterfront restaurant and bar, hitting them gym in our Westin WORKOUT Fitness Studio or swimming laps in our indoor pool and experiencing the sights and sounds of the bay. You’ll also find 10,000 square feet multi-purpose meeting space perfect for events large or small.
This is something you want to be a part of – Come join our journey.
What We Believe:
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- Guests come first. Obsess about every touch point.
- Initiative and creativity are encouraged and rewarded. Study the book, then throw it out.
- People and teams are empowered. Presume trust and be transparent
- Actions speak louder than words. No airs or graces.
- Hire the best, then get out of their way. Keep learning. Together, we’ll go far
Where You Come In:
The Service Express team members have many interactions with our guests, employees and external callers, so having pleasant, professional and efficient agents is a must. In this position, you will assist with screening both internal and external calls, logging all guest requests and communicating those to the appropriate teams as necessary, providing information to inquiring callers and any other related duties. You should take the initiative to interact with callers in a warm and friendly manner while ensuring that all of their needs are met and questions are answered. Incredible guest service and communication skills are necessary for this position as you may guest-facing at any time.
The Fine Print:
Besides being able to work with and learn from some of the best in the business, The Westin Tampa Bay has competitive compensation and benefits as well as a wide variety of perks.
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- Our medical plans feature unheard of $500 deductibles, along with dental and vision coverage. We offer Life Insurance, for you, your spouse and child. In addition – Long and Short-Term Disability and AD&D insurance. Coverage comes complete with access to a 24/7 nurse line.
- You start earning paid time off (PTO) on Day 1.
- Speaking of time off, your vacation budget can go farther. We offer the widely popular Marriott hotel room and food and beverage discounts. That means very low rates at hotels almost everywhere you go. We have other discounts too on everything from movie tickets, to Costco and gym memberships, shows, sporting events, Disney World, even car buying.
- You will become eligible for our 401k retirement savings plan after just six months. Our 401k plan offers 100%, dollar for dollar company matching contributions for tax deferred contributions up to 3% of your pay, 50% company match on the remaining deferrals up to 5%. All of the company match dollars are immediately vested so both your money, and the company’s contribution, are your 100% once it reaches your account.
- Our expanded Employee Assistance Program (EAP) includes help and support on everything from legal advice, financial planning, to elder care questions.
- Castlerock invests in our properties, but we also invest in our people. This includes access to formal training and development opportunities as well as working with leaders who are committed to your growth and success. We believe learning should never stop, and we can only grow our company through our people.
About Castlerock
Castlerock is a hands-on developer, manager and operator of hotels, restaurants and residences. Our culture is grounded in the values of Respect, Integrity, Teamwork, Commitment to Excellence and Community. We believe a company’s culture comes from the people you work with and actions speak louder than words.
