5616BR
Service Manager
Saint Petersburg
Job Description – Service Manager
Job Description:
Sunbelt Title in St. Pete Beach, FL, a wholly owned subsidiary of Title Resource Group (TRG) is seeking a Service Manager. TRG is a full-service title, settlement, underwriting and vendor management services company serving real estate companies, affinity groups, corporations and financial institutions in support of residential and commercial real estate transactions.
The Service Manager position is responsible for oversight of the St. Pete Beach and other surrounding branch locations of Sunbelt Title and ensuring full accountability from its staff.
This includes:
- Creating accountability for roles within the service team.
- Overseeing the coverage of closings to ensure continuity of service delivery.
- Making recommendations to streamline the closing process to ensure maximum service.
- Initiating problem-solving measures that may arise.
- Reviewing all complex title clearance issues and closing issues.
- Addressing questions pre/post-closing.
- Licensure as a title agent required.
- Must be available to work during core business hours and have the flexibility to work extended hours as needed.
Supervision:
- Provide overall leadership and support to processing team players including answering questions regarding files helping to balance files answering recording questions and overseeing training.
- Review and evaluate job performance of team players.
- Counsel/coach team players as appropriate to ensure compliance with company policies and procedures.
- Provide escalation point for customer and client related issues-handle problem calls from customers agents lenders brokers etc. and provide solutions.
- Approve and release outgoing wires approve and sign escrow checks.
- Resolve service issues by maintaining high level of communication amongst clients and team.
- Monitor volume issues across all your branches to insure productivity of all Team Players is maximized.
Relationship Management:
- Ensure a high level of customer satisfaction by responding to client concerns developing solutions and provide follow-up on client matters as the client’s primary point of contact throughout every stage of the title and closing process.
- Attend client/broker meetings to represent Sunbelt Title.
- Make recommendations for increased capture percentage target agents and assist Marketing Representatives as needed.
- Identify new opportunities for SBT to make a difference.
- Manage day to day operations of branch.
- Instill high customer service levels and expectations.
- File responsibility as volume requires.
- Assist with coverage during vacations end of month and volume periods.
- Order track and follow up on all necessary documentation outstanding items for the Branch to make sure all files are moving along.
Qualifications:
- A High School diploma or equivalent is required
- Five years of escrow processing experience is required
- A minimum of 2 years supervisory experience preferred
- Technical knowledge of the closing process is required
- Microsoft Suite proficient
- Title Producers License and Notary Public required
On a personal and professional level, here’s just part of what you’ll enjoy:
- Career growth opportunities
- Training and Development
- Medical/Dental/Vision
- Paid Holidays and Vacation
- 401(k) Matching Program
- Corporate Discounts
- Employee Assistance Program
- Tuition Reimbursement
- Adoption Reimbursement
Truly Remarkable Service:
- We are looking for a friendly, outgoing, well organized person with a strong work ethic and desire to find solutions to help customers have a truly remarkable experience closing their real estate transactions.
- Must create a positive image of the company through a professional appearance, actions, and conduct to fellow employees and customers.
- Establish a professional working rapport with our clients and any new relationships that are established.
#LI-DS1
Employment Type – Full-time
Company – Title Resource Group LLC
About Us
Sunbelt Title
Realogy is a global provider of real estate services with a singular mission: We serve agents. This strategy is aimed at growing the base of high-performing independent sales agents at our company-owned and franchisee brokerages, providing services to make them more productive and their businesses more profitable.
While you won’t see our name on For Sale signs, you will see those of our industry-leading brands: Better Homes and Gardens Real Estate, Century 21, Citi Habitats, Climb Real Estate, Coldwell Banker Real Estate, Corcoran, ERA Franchise Systems and Sotheby’s International Realty to name just a few. Our four business units work together to provide a full-service solution to meet the needs of agents and their homebuying clients, from the initial listing until the keys are turned over.
Realogy was recently designated a Great Place to Work® for the second consecutive year, recognizing the company’s commitment to providing meaningful work and an environment where employees can grow and succeed. Realogy has 16,600 offices and approximately 302,000 affiliated brokers and agents worldwide. We’re the leader in residential real estate sales, with $6.1 billion in revenue in 2018, nearly 1.4 million real estate transactions and approximately 16 percent of market share of the U.S. residential real estate market. We’re there to serve agents who help people find and buy houses, move, and finance their dream.
For more than two decades, Sunbelt Title Agency has operated as one of Florida’s leading independent title and settlement companies. Sunbelt operates in more than 40 offices throughout eastern, central, western and southern Florida. Sunbelt Title is owned and operated by Title Resource Group (TRG).
Title Resource Group is in the business of making houses into homes coast to coast. Once the deal is sealed, TRG completes all the necessary work in the title and home closing settlement process to transfer ownership of the property and bring the real estate transaction to a successful conclusion. TRG helps facilitate all aspects of the purchase process to help agents and their customers get deals done. We work with customers, financial institutions, insurance companies, real estate agents and brokers – both within and outside the Realogy family – to ensure all the I’s are dotted and T’s are crossed so deals close on time. When all the documents are signed, the funds are wired, the keys are exchanged and the transactions are recorded, TRG’s work continues as it also insure title policies in connection with the real estate transactions. In 2018, TRG was involved in the closing of approximately 176,000 transactions with net revenue at nearly $580 million.
EEO Statement
EOE AA M/F/Vet/Disability
