Description: The Front Desk Clerk/Site Support helps with daily program needs at the Front Desk and throughout the Pinellas Hope Shelter grounds. Resolve problems, handle complaints, make effective decisions, receive donations¸ process mail; communicate with clients, volunteers, vendors, and donors. Responsible for walking the site regularly and reporting to supervisor any irregularities.
Department: Pinellas Hope
Location: Clearwater, FL
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Periodic walks through the site during assigned shift to monitor the ongoing activities of clients to ensure normal operations of the program.
- Report to supervisor in a timely manner any client activities that are not in accordance with the program rules and regulations.
- Greet clients and other visitors to the program site and direct them to the appropriate staff
- Ensure that all visitors show identification, sign in and are provided with a name badge
- Answer the telephone and forward calls and messages to appropriate staff, volunteers or clients
- Receive and distribute mail to program staff members and clients
- Transport clients to and from appointments and/or activities.
- Keeps timely and accurate records of agency-based transportation activities of all participants.
- Maintain clean agency vehicles and report any maintenance needs to the Facility Manager.
- Sees to the safe use of adult safety belts.
- Complies with the Agency Transportation Safety Plan
- Refer walk-ins to community agencies and resources
- Assist on intake days by providing new residents with crucial information and supplies
- Distribute and replace client wrist bands and supplies as needed
- Maintain log and record client volunteer hours
- Distribute bus passes as authorized and maintain a log with detailed information
- Receive donations, complete in-kind donation forms, and provide appropriate staff members with donations
- Provide feedback and updates to the Facility Manager and Program Manager on matters related to daily activities.
OTHER RESPONSIBILITIES:
- Complies with all applicable training requirements.
- Complies with all company safety, personnel and operational policies and procedures.
- Complies with work schedule to ensure effective operations of Agency programs.
- Contributes positively as a member of a productive and cooperative team.
- Participates in Agency Performance Quality Improvement (/PQI) program and Accreditation/Reaccreditation process.
- Performs other duties as necessary to fulfill Catholic Charities Diocese of St Petersburg, Inc Mission.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Able to speak, write and understand English.
- Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups.
- Flexible work schedule including evenings, nights, weekends and holidays.
- Ability to stand and/or walk for long periods of time.
- Ability to set appropriate limits, work under deadlines and multi-task.
- Ability to organize, prioritize, self motivate, and deliver results.
- Excellent communication and listening skills.
- Possess strong work ethics.
- Successfully pass a FDLE Level II background screening.
- Valid Florida driver’s license, ability to drive van or bus and have reliable transportation.
- Mission driven attitude supplemented with integrity and passion.
- Adherence to the highest ethical standards, personally and professionally.
- A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.
- Evidence of deep alignment with Catholic Charities Diocese of St Petersburg, Inc Mission and Values.
- Will make a Commitment to serve all people with Respect, Compassion, and Cooperation in the spirit of a unifying God.
EDUCATION & EXPERIENCE:
- A minimum of a High School Diploma or GED from an institution accredited by the Department of Education.
- At least two years of office experience in customer service or social services related field
- Experience transporting adults.
BENEFITS:
- Basic Major Medical, Dental, and Vision for Employee. Additional coverage available. Employee Medical Premium 100% paid by company.
- Basic Life Insurance
- Basic Accidental Death and Dismemberment
- Short-term Disability Plan
- Long-term Disability Plan
- Personal Time Off for vacation, illness, or personal business (PTO)
- Paid Holidays (11)
- Agency Pension Plan
- Employee Assistance Program (EAP)
- Supplemental Life Insurance (Optional Benefit)
- 401K (Optional Benefit, this is a voluntary self-contributory plan)
- Health Care Flexible Spending Account (Optional Benefit)
- Dependent Care Reimbursement Account (Optional Benefit)
- Additional Benefits through AllState (Self-Contributory Optional)
- Cancer Policy
- Group Critical Illness
- Accident Insurance Hospital Confinement
- Direct Deposit
- Staff Training
- Tax-Deferred Payroll Options available
Catholic Charities is an Equal Opportunity Employer that values the strength diversity brings to the workplace. EEO/AA/ADA Employer.
Catholic Charities participates in the US E-Verify program.
https://ccdosp.hrmdirect.com/employment/view.php?req=1506693&jbsrc=1014
