Description
Job Summary:
Utilizes knowledge and skills gained through experience or training to provide advanced administrative support of a function within a unit or department through clerical skills. Communicates information with internal and external customers and adapts procedures, processes, and techniques to accomplish the requirements of the position. Serves as a resource to others in the resolution of complex problems and issues.
Essential Duties and Responsibilities:
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Coordinates and performs a range of activities in support of the Operations team, including receiving, directing and imaging documents, accurately tracking and recording account information into database, initiating reports, and uploading and tracking the kit request system documents.
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Serves as lead technical liaison for the department, including on-boarding new associates, ordering and tracking computer and software supplies, resolving technical issues, training new associates on office equipment and software, and participating in ongoing TL meetings and trainings.
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Sorts, screens, reviews and distributes incoming and outgoing mail, and prepares timely responses to a variety of routine written inquiries.
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Oversees department filing system and records.
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Maintains inventory, stocks and distributes office supplies.
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Submits expense reports.
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Schedules, reports, and tracks information for department.
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Maintains accurate documentation of procedures.
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Performs other duties and responsibilities as assigned.
Qualifications
Knowledge, Skills, and Abilities:
Knowledge of:
- Basic office practices, procedures and methods.
- Basic mathematical calculations.
- Key internal and/or external contacts to request assistance from or utilize expertise.
Skill in:
- Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.
- Operating standard office equipment and using required software applications to produce correspondence, electronic communication and maintain spreadsheets and databases.
Ability to:
- Build solid, effective working relationships with others.
- Coach others in the development of their skills.
- Execute instructions and request clarification when necessary.
- Provide courteous, timely service when addressing customer questions and concerns.
- Speak clearly and concisely.
- Convey information clearly and effectively through both formal and informal documents.
- Constructively work under stress and pressure when faced with high workloads and deadlines.
- Plan, organize, and coordinate work assignments.
- Promote team cohesiveness, cooperation, and effectiveness.
- Work independently with minimal supervision.
Educational/Previous Experience Requirements:
- High school diploma or equivalent with a minimum of six (6) years’ experience in customer service or an office environment.
~or~
- An equivalent combination of education, experience and/or training.
Licenses/Certifications:
None required
