Description
Job Summary:
Utilizes knowledge and skills gained through experience or training to provide advanced administrative support of a function within a unit or department through clerical skills. Communicates information with internal and external customers and adapts procedures, processes, and techniques to accomplish the requirements of the position. Serves as a resource to others in the resolution of complex problems and issues.
Essential Duties and Responsibilities:
- Applies advanced skills and procedures appropriate for the position within assigned functional area.
- Performs duties and tasks that reflect substantial variety and complexity. Assists others in the resolution of complex problems and issues.
- Provides front-line technical support for department and responsible for daily technical support management.
- Communicates technical information to others.
- Prepares summarization of media appearances for internal distribution.
- Schedules, reports, and tracks information for department.
- Collects data for preparation of various reports, budgets, and variance analyses.
- Compiles data for reports and collates into a single report.
- Assists with more complex research and investigation. May prepare analyses of information.
- May assist in orienting and training lower level employees.
- Performs other duties and responsibilities as assigned.
Qualifications
Knowledge, Skills, and Abilities:
Knowledge of:
- Basic office practices, procedures and methods.
- Computer hardware and software, peripheral equipment and diagnostic methods, techniques and procedures.
- Key internal and/or external contacts to request assistance from or utilize expertise.
Skill in:
- Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.
- Operating standard office equipment and using required software applications to produce correspondence, electronic communication and maintain spreadsheets and databases.
- Operating personal computer, peripheral equipment and telecommunication devices, and other standard office equipment.
Ability to:
- Build solid, effective working relationships with others.
- Apply critical thinking to quickly ascertain true nature of problems and clearly communicate resolutions in a non-technical manner.
- Read and interpret information from media sources pertaining to the firm and industry.
- Coach others in the development of their skills.
- Execute instructions and request clarification when necessary.
- Provide courteous, timely service when addressing customer questions and concerns.
- Speak clearly and concisely.
- Convey information clearly and effectively through both formal and informal documents.
- Constructively work under stress and pressure when faced with high workloads and deadlines.
- Plan, organize, and coordinate work assignments.
- Promote team cohesiveness, cooperation, and effectiveness.
- Work independently with minimal supervision.
Educational/Previous Experience Requirements:
- High school diploma or equivalent with a minimum of six (6) years’ experience in customer service or an office environment.
~or~
- An equivalent combination of education, experience and/or training.
Licenses/Certifications:
- None required
