Job details
Salary $17 an hour
Job Type Full-time
Number of hires for this role 1
Qualifications
- Associate (Preferred)
- Supervising Experience: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Full Job Description
General Manager / Customer Service Manager
Company Overview:
Are you tired of regular store retail jobs where you have to work very late into the evening? Do you like the idea of being able to spend time both indoors and outdoors on a daily basis? Enjoy having major holidays and Sunday’s off? We are definitely “Not Your Normal Retail”. ***Some NY Locations are open on Sundays***
Prime Storage provides a valuable and necessary service to help people navigate life’s transitions and opportunities.
Headquartered in Saratoga Springs, New York, Prime Group Holdings is one of the nation’s largest private owner of self-storage in the United States, with a portfolio of self-storage facilities located throughout the nation.
When you work for Prime, you hold the keys to one of our multi-million-dollar properties. We are looking for multitaskers that can wear many hats and effectively juggle many tasks on a daily basis.
Working for Prime, you will get the opportunity to develop many different skills. You will develop technological skills by working with system software to track and manage all aspects of your customer accounts. You will develop sales skills through your daily interactions with customers, marketing our services within the community, and selling merchandise to help customers with all their moving needs such as boxes, tape etc. You’ll gain customer service and problem-solving skills by addressing concerns as they arise in order to resolve issues in a timely and effective manner, with the goal to retain and attract new customers.
We are looking for individuals with a passion for customer service who take great pride in their daily work to join our team. In this role you will have the opportunity to “wow” our customers with the best storage experience possible. We like our General Managers to get to know our tenants’ needs on a personal level to serve them in the best way possible. That’s what makes us different from other storage companies. We want to provide the “ultimate experience” for our tenants.
Position Overview:
The Self-Storage General Manager (Property Manager) is a team player who is energetic and professional but doesn’t mind getting their hands dirty to keep the property well maintained and secure.
The manager is an outgoing self-starter with excellent sales skills. The General Manager provides above average customer service and aggressively contributes to profitability by upselling units, selling our insurance and merchandise, and doing what it takes to retain current tenants and fill empty units. The General Manager pays close attention to detail and has strong computer skills.
General Responsibilities and Duties:
- Provides great customer interactions both in-person and over the phone. This is key to your success! We want someone who loves to interact with our tenants to help meet their needs.
- Be Creative! You are responsible for generating sales, keeping the facility rented at optimum levels effectively utilizing advertising, promotional and customer relation skills as approved by management;
- Managing day-to-day operations including collections, daily deposits, making calls to people falling behind in payments, returning calls to customers.
- Creatively show and rent units by offering the best storage solutions to perspective tenants; You do this by getting to know the tenant and finding out their needs and how they intend to use the space.
- Actively sell and maintain supplies of merchandise. Upsell insurance, rent/schedule moving trucks and equipment, and cross sell other company owned/operated facilities; Our products are of high durable quality and we want you to educate customers about the difference from getting materials at a dollar store that won’t hold up.
- Visually inspect the facility daily; Ask yourself, “Would I want to store my possessions here? Does the place look clean and well maintained?
- General management of the office including, but not limited to, opening and closing the office on time each day; Greeting customers with a warm welcome.
- Assist in preparing units for auction. This is a sensitive topic. We are looking for compassion when communicating to tenants facing auction sales.
- Maintain “curb appeal”. First impressions are everything! We pride ourselves on providing a clean, safe and secure facility. You will be responsible for handling property maintenance issues, providing minor maintenance and daily lock checks.
- Avoids and prevents workplace drama and remains focused on the job.
- Other duties as assigned.
Job Requirements:
- 2-year degree with 1-3 years of retail/sales experience; OR HS/GED with 4+ years of retail/sales/property management experience;
- Excellent communication skills both on the phone and in person;
- Works well in a team setting or independently;
- Loves to talk to people, Customer service skills!
- Knowledge of computers is a must (Microsoft Office, Outlook, Etc.) with a general understanding of automatic gate systems;
- Valid driver’s license and insurance with access to reliable transportation;
- Open work availability possibly including weekends and some holidays; Stores are typically closed on Sundays. ***Some NY Locations are open on Sundays***
- Willing to travel/work in multiple locations, if needed;
What We Offer:
- Prime offers competitive pay with BONUS opportunity to reward you for your efforts in managing a profitable site.
- We provide generous employer contributions to health, and dental insurance.
- 401(k) with a company match, vision, life insurance, short-term disability, long-term disability insurance, telemedicine, employee assistance program and telemedicine.
- Paid time off and paid holidays.
- Recognition: in addition to a regular bonus program based on storage metrics, we recognize and reward employees in many other ways.
- Promotion Opportunities: We like to promote from within and do it often!
- Company-provided “Prime” apparel. Teammates can choose between long and short sleeve polo tops.
EQUAL OPPORTUNITY EMPLOYER STATEMENT
Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Education:
- Associate (Preferred)
Experience:
- Supervising Experience: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Location:
- One location
- Multiple locations
Work Remotely:
- No
