The Opportunity
Suite Servers are responsible for greeting and providing excellent customer service to suite guests. Suite Runners will support the timely and qualify foodservice efforts of the department. Food Attendants serve as frontline action station cooks in our Vology Loge Premium Seating Area.
Essential Functions:
Works collaboratively with all luxury suites associates to ensure the overall successful operation of the department
Reads through and understands all aspects of the account information for the given event – menu, authorizations, restrictions, delivery schedule, etc as included in the game day folder
Conducts beginning inventory to ensure that all selections and supplies are on hand
Sets up assigned suite/terrace prior to event in accordance with company procedures
Receives, verifies and sets up all pre-ordered food and/or beverage
Reports any missing items to the pantry for follow up
Immediately addresses any quality issues with the pantry or suite supervisor
Participates in the pre-game huddle at the beginning of each event
Successfully completes all opening duties prior to the gates opening
Supports a hospitable environment by greeting guests throughout the arena
Performs other duties as assigned.
Knowledge, Skills, and Abilities:
Excellent guest service skills; ability to adhere to Company’s Blue Ribbon Service Standards
Ability to complete required pre-employment sanitation and alcohol service training
Ability to work quickly and efficiently in a fast-paced environment
Ability to work under pressure and handle multiple table assignments at one time
Strong communication skills, including listening skills and ability to take food and beverage orders and fill those orders correctly.
Education and Experience:
Minimum of 6 months previous experience in food & beverage service or guest service environment required
Physical Requirements:
- Ability to lift up to 35 pounds for set-up, service and cleanup of functions
- Ability to stand or walk for entire length of shift; may include walking up and down stairs
