Job Summary
Invitation Homes is a fast-paced evolving company, offering high-quality homes for lease in desirable neighborhoods across America. As the nation’s premiere home leasing company, we own, lease and operate approximately 80,000 properties ensuring a move-in ready living space that provides a clean, safe, and functional home for our residents.
The market teams include our Leasing and Property Management teams as well as our Rehab, Turns & Maintenance professionals. Together, our talented teams create excellent resident experiences from the time the resident moves in to the home, throughout the duration of their lease and during their transition as they move out. Our teams work hard to create and maintain high-quality homes and ensure potential residents are presented with a rental property they can’t refuse!
We are seeking candidates with a drive to excel in our thriving organization. We are looking for professionals who are ready to join our work-family, provide excellent service to internal and external customers and embrace our fast and friendly approach. As the single-family home rental industry is quickly evolving, we are looking for dedicated learners who are passionate to serve our residents and maintain top-quality homes. Apply today! We’re looking forward to getting to know you!
Essential Job Duties and Responsibilities
- Conduct Move Out Inspection (MOI) to include thorough inspection of the property and creation of a comprehensive scope of work to ensure that each property is transitioned (or returned) to a lease-ready condition as quickly and cost-effectively as possible in accordance with the company’s fit and finish standards
- Understands and applies project management principles for multiple property/projects that run concurrently; Execute on rehab and turn scopes by managing general contractors/vendors to ensure quality, on-time and on-budget projects
- Communicate project completion times and project status updates
- Observe and ensure job site safety during project management visits
- Document and submit change orders, ensuring necessity of scope, cost effectiveness, and proper completion of approved work
- Document the entire rehab and/or turn process with “before” and “after” photos
- Manage the quality control review and punch list process for all home rehab and turn projects
- Work in conjunction with Regional management and leadership to assist with vendor management
- Negotiate with vendors and GCs for price, scope and timelines for repairs/replacements based on industry standards
- Based on Company’s direction and guidance, identify costs that should be attributed to Residents as part of the company’s deposit reconciliation process
- Perform Pre Move-Out Visits (PMOV) with residents to advise and educate residents about the expectations of home condition upon move-out
- Conduct Resident Orientations (RO) for new residents near the time of move-in to introduce them to their new home, help set resident responsibility expectations, teach them how their mechanical systems work, document the condition of their new home and educate them regarding the Invitation Homes’ ProCare program
- Perform other duties as assigned
Education and/or Experience
- High school diploma or equivalent required
- Minimum five years of single family/residential and/or multifamily construction experience
- Residential remodeling, construction and maintenance experience preferred
Skills/Specialized Knowledge
- Must have extensive knowledge of codes, municipal by-laws, inspection, estimating and planning
- General knowledge of plumbing, electrical, mechanical and HVAC
- Proven record in preparing residential properties to rent ready status
- Excellent customer service and interpersonal skills; ability to relate to others and defuse situations involving angry or difficult people
- Professional verbal and written communication skills; ability to effectively communicate with a diverse workforce
- Strong organizational and time-management skills; ability to set, manage and consistently meet goals and deadlines
- Must be proactive, self-directed, highly motivated and able to multi-task
- Ability to create and manage a budget
- Ability to work in a fast- paced, ever changing environment; must be adaptable and flexible
- Working knowledge of iPad, computer skills, Outlook, Microsoft Word Excel, and Salesforce
- Experience managing people and contractors to execute work; ability to manage and direct the work of others
- Ability to negotiate a contract
- Ability to safely drive an automobile
Required Licenses or Certifications
- Current driver’s license and automobile insurance
Other Requirements
- Must maintain professional appearance.
- Ability to be at work on a regular and consistent basis
- Ability to work weekends and non-traditional holidays if needed
- Extensive travel within assigned portfolio required
Physical and Mental Demands
- Standing, walking, and/or sitting for extended periods of time
- Frequent climbing, reaching, and use of fingers
- Moderate stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing
- Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet
- Ability to lift and/or move an excess of 50 pounds or more
- Ability to use standard maintenance equipment
- Ability to operate assigned equipment and vehicles
- Ability to verbally communicate to exchange information
Work Environment
- Indoor and outdoor field environment
- Exposure to atmospheric conditions
- Travel from site to site
- Work and/or walk on various types of surfaces
Requirements
Education and/or Experience
- High school diploma or equivalent required
- Minimum five years of single family/residential and/or multifamily construction experience
- Residential remodeling, construction and maintenance experience preferred
Skills/Specialized Knowledge
- Must have extensive knowledge of codes, municipal by-laws, inspection, estimating and planning
- General knowledge of plumbing, electrical, mechanical and HVAC
- Proven record in preparing residential properties to rent ready status
- Excellent customer service and interpersonal skills; ability to relate to others and defuse situations involving angry or difficult people
- Professional verbal and written communication skills; ability to effectively communicate with a diverse workforce
- Strong organizational and time-management skills; ability to set, manage and consistently meet goals and deadlines
- Must be proactive, self-directed, highly motivated and able to multi-task
- Ability to create and manage a budget
- Ability to work in a fast- paced, ever changing environment; must be adaptable and flexible
- Working knowledge of iPad, computer skills, Outlook, Microsoft Word Excel, and Salesforce
- Experience managing people and contractors to execute work; ability to manage and direct the work of others
- Ability to negotiate a contract
- Ability to safely drive an automobile
Required Licenses or Certifications
- Current driver’s license and automobile insurance
Other Requirements
- Must maintain professional appearance.
- Ability to be at work on a regular and consistent basis
- Ability to work weekends and non-traditional holidays if needed
- Extensive travel within assigned portfolio required
Physical and Mental Demands
- Standing, walking, and/or sitting for extended periods of time
- Frequent climbing, reaching, and use of fingers
- Moderate stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing
- Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet
- Ability to lift and/or move an excess of 50 pounds or more
- Ability to use standard maintenance equipment
- Ability to operate assigned equipment and vehicles
- Ability to verbally communicate to exchange information
Work Environment
- Indoor and outdoor field environment
- Exposure to atmospheric conditions
- Travel from site to site
- Work and/or walk on various types of surfaces
