Department: Assisted Housing
Reports To: Supervisor, Assisted Housing
Summary
Under immediate supervision performs a variety of routine clerical duties in support of Housing Authority office and staff operations. Provides responsive and efficient customer service to the general public.
Essential Job Functions
Performance of Daily duties/tasks/and reports
- File loose documents in appropriate files, in accordance with established procedures uniformly
- Mail verifications, packets, contracts, and other documents in a timely manner
- Review submitted documents and timely request additional information
- Tracks status of information and provides periodic reports as needed
- Enter data into computer system in accordance with established procedures
- Meets all designated deadlines
- Properly addresses assigned tasks in accordance with established procedures
- Check on-line systems for miscellaneous verifications and document those findings as outlined in the procedures manual and administrative plan
Provides Customer Service and data entry duties
- Answer telephone calls and provide appropriate information to tenants, landlords, staff and the general public in a professional manner
- Return calls, relay message to staff, schedule/maintain appointments and/or take other appropriate action
- Enter data into computer system in accordance with established policies and procedures
- Scan or obtain files for staff and return files as appropriate
- Address customer service needs, including meeting customers to appropriately resolve questions or concerns within the scope of assigned duties
- Assist other departmental personnel as needed
Minimum Qualifications
- High School graduation or GED equivalent.
- Six (6) months of experience in an office environment; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
Licenses and Certifications
- Valid Florida Driver’s License
- Insurable under the agency’s insurance policy
Salary: $28,249.98
This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification established by THA. All incumbents may not perform all of the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.
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