Job Description Details
The Opportunity
The Talent Service Center Supervisor is responsible for supervising the Talent Service Department which includes on-air guests and the Talent Service Coordinators who are responsible for providing premiere customer service to internal partners, guests, vendors, models, & hosts. The Talent Service Center Supervisor provides leadership and direction to the department, creating the staff schedule for a 24/7 mission critical team, managing team member issues & concerns, green room scheduling, upkeep & maintenance.
Who We Are
The Studio Operations team is comprised of the Talent Service Coordinators, Studio Coordinators, Production Artisans and the Culinary Stylists. Studio Operations is the backbone of the HSN Live TV experience. The main objective for the team is to make sure that all of the sets, guests, product and food are ready to be on air on time.
Your Impact
- Provide guidance, training and motivation to develop staff skills.
- Conduct one-on-one meetings with team members to discuss problems/issues, upcoming events and other related activities.
- Accountable for providing premiere customer service to the guests, vendor reps, internal partners and hosts at HSN. This includes communicating broadcast changes that directly impact the live show to the guest & host community, managing the mic station and its inventory, and handling any escalated guest or host issues within the studio.
- Manage the team’s online scheduling system based on the quarterly rotation.
- Create and Manage greenroom assignments and ensure greenrooms are maintained properly—clean, organized and fully stocked with supplies.
- Organizing/maintaining office supply inventory, food and drink stock for guests and maintaining Card stock for the live show needs, i.e.; Host Card Stock and Guest Info Card Stock.
What You Bring
- 5 years of experience in TV or related field working with talent, hosts, celebrities, and/or high profile clients.
- Supervising experience, coaching and developing direct reports.
- BA/BS in TV/Film/Theater/Communications or Service Industry experience.
- Schedule could vary week to week to accommodate live show environment, including nights and weekends.
About HSN, Inc.
HSN, Inc., is a leading interactive entertainment and lifestyle retailer, offering a curated assortment of exclusive products and top brand names to its customers. HSN incorporates entertainment, inspiration, personalities and industry experts to provide an entirely unique shopping experience. At HSN, customers find exceptional selections in Health & Beauty, Jewelry, Home/Lifestyle, Fashion/Accessories, and Electronics. HSN broadcasts reach approximately 90 million households (with live programming 364 days per year) and its website — HSN.com features more than 50,000 product videos. Mobile applications include HSN apps for iPad, iPhone and Android. Visit corporate.hsn.com to learn more. HSN, Inc., founded 40 years ago as the first shopping network, is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, “Qurate Retail Group”), as well as other minority investments. Qurate Retail Group believes in a third way to shop – beyond transactional ecommerce or traditional brick-and-mortar stores – and is #1 in video commerce, #3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer).
For more information, visit www.qurateretailgroup.com. For more information, please visit corporate.hsn.com, or follow @HSN on Facebook, Twitter and Instagram.
EEO
As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at [email protected] for assistance.
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