Technical Support I
Pay Rate: $20-23hr.
Duration: Now– 03/20/2021
Location: Orlando, Florida 32810-Near Maitland – they are remote right now until they can go back to the office. The company will provide equipment.
**MUST HAVE AN ASSOCIATES OR BACHELORS DEGREE**
The Associate, Technical Product Support documents complaints and inquiries on product distributed by company in North and South America. The role provides first Level trouble shooting to end users, distributors and commercial teams via phone, web-based tools and email, including advising customers on the products intended use and addressing specific user issues. While maintaining compliance to medical device and diagnostics post-market surveillance regulations in all activities.
Duties and Responsibilities:
• Receive inbound Customer calls and email communications and address in a professional and friendly manner
• Review, prioritize and manage group mailboxes to ensure all inquiries and complaints are actioned
• Provide first level support in troubleshooting customer complaints across the designated product range by analyzing customer problems and asking the appropriate questions to support resolution
• Document complaints and inquiries using the appropriate guidelines and procedures to ensure completeness and accuracy of the records
• Communicate complaint investigation conclusions to customers through written reports and phone conversations
Minimum Qualifications:
• Must be able to work 1st Shift or 2nd Shift (Department hours 7am to 8pm)
• Must demonstrate the application of advanced problem-solving methodologies, is detail-oriented, a critical-thinker, and experienced at investigating and resolving complex issues
• Must demonstrate an advanced understanding of the principles of good Technical writing
• Must be computer literate; proficient in MS Word, PowerPoint, Excel, and Outlook
• Must have strong written and verbal communication skills
Education & Experience:
• Minimum 1-year experience required working in a medical/clinical environment or in customer facing support role in an associated industry and being capable of providing excellent customer experience with challenging technical complaints
• AA/AS degree required in a relevant discipline i.e. Biomedical Equipment Services, Medical Transcription, Healthcare Services, Nursing, Engineering or science discipline
Thank You!
| Hiring Made Human | Veronica Addington Account Executive AppleOne Orlando, FL 7680 Universal Blvd. Suite 320 | Orlando, FL 32819 w: 407-248-8129 [email protected] |
