Job Description:
Your main responsibilities will be as follows:
· Taking inbound calls (about 20 calls a day)
· Following up on cases in a queue
· Performing upgrades for clients (will be trained on how to handle these)
· Troubleshooting & escalating incidents as appropriate
· Documenting in software
Requirements and Qualifications:
· 3+ years Customer Service & Support
· Associate degree in business preferred
· Technical skills in previous customer service experience a plus
· Strong support experience
