Job details
Job Type Full-time
Number of hires for this role 1
Qualifications
- High school or equivalent (Required)
- Customer service: 2 years (Required)
- Property management: 2 years (Preferred)
- Driver’s License (Preferred)
Full Job Description
A Brief Overview
Property level administrative support function providing assistance to all on-site activities and coordination with property management team. On-site property customer service representative. May also support certain tasks for leasing (tours, follow-up, information/documentation needs), property management (tenant service coordination and follow up) and budget tracking/accounting. Represent the property owner to tenants, co-owners and the public.
What you will do
· Provide front-line customer service to tenants.
· Administer the tenant system (Angus), including dispatching work orders, training tenants and employees, and monitoring reports and completion of work orders.
· Respond to all tenant requests and calls, determine urgency, prepare work orders, and consult with property management, as necessary.
· Coordinate the day-to-day tenant communications, including after-hours memo notifications of evening contractors, scheduling the vendor service dates and times, etc. Assist in creating the move-in packages for property management to distribute.
· Manage conference room scheduling and maintain the appearance, setup, supplies, food, beverage, etc.
· Assist in preparing and delivering timely, accurate and complete reports.
· Assist property management in pulling reports from the tenant system
· Review reports from tenant system with Assistant Property Manager and/or Property Manager to ensure tenant metrics are being met
· ACCOUNTS RECEIVABLE: Process bill backs and prepare invoices/statements to tenants. Responsible for the initial contact and basic follow-up with the tenants regarding charges or credits on their account.
· ACCOUNTS PAYABLE: Process and code vendor invoices, including routing for review and approval.
· Handle vendor inquiries and act as a liaison between property management, a construction manager, and vendors
· Ensure appropriate back-up for construction projects (capital, TI, and Major Repairs)
· Greet and host all visitors and answer the reception phone.
· Provide administrative support for Regional Portfolio Manager and/or Property Manager by typing general correspondence, preparing expense reports, etc.
· Assist with office filing.
· Order and maintain office supplies. Maintain appearance of the office. Open, sort, and date stamp incoming mail.
· Monitor radio communications and forward significant issues to property management.
· Assist IT with troubleshooting issues related to the network, printers, scanners, etc.
Qualifications
· 2 years or more Minimum of two years’ experience in front-line customer service.
· 2 years or more Progressive experience in Property Management.
· Proficiency in Microsoft Office.
· Must have exceptional telephone, verbal, and written communication skills.
· College level course work completed in real estate.
· Real estate software experience preferred.
· Must be self-starter, self-disciplined, and highly organized.
· Must have a strong work ethic, be team-oriented and highly dependable.
· CSM, CPM or RPA credentials
Our people are passionate about what they do and the customers they serve. If you’re looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we’re the right company for you.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Required)
- Property management: 2 years (Preferred)
License/Certification:
- Driver’s License (Preferred)
Work Location:
- One location
Work Remotely:
- No
