Tenant Services Coordinator/ Concierge – Tower Realty Partners (Tampa)

by | Feb 1, 2021 | Job Opportunities

Job details

Salary $18 – $19 an hour

Job Type Full-time

Number of hires for this role 1

Qualifications

    • High school or equivalent (Preferred)
    • Yardi: 1 year (Preferred)
    • Property Management: 1 year (Preferred)
    • Driver’s License (Preferred)

Full Job Description

A Brief Overview
Property level administrative support function providing assistance to all on-site activities and coordination with property management team. On-site property customer service representative. May also support certain tasks for leasing (tours, follow-up, information/documentation needs), property management (tenant service coordination and follow up) and budget tracking/accounting. Represent the property owner to tenants, co-owners and the public.

What you will do

· Provide front-line customer service to tenants.

· Administer the tenant system (Angus), including dispatching work orders, training tenants and employees, and monitoring reports and completion of work orders.

· Respond to all tenant requests and calls, determine urgency, prepare work orders, and consult with property management, as necessary.

· Coordinate the day-to-day tenant communications, including after-hours memo notifications of evening contractors, scheduling the vendor service dates and times, etc. Assist in creating the move-in packages for property management to distribute.

· Manage conference room scheduling and maintain the appearance, setup, supplies, food, beverage, etc.

· Assist in preparing and delivering timely, accurate and complete reports.

· Assist property management in pulling reports from the tenant system

· Review reports from tenant system with Assistant Property Manager and/or Property Manager to ensure tenant metrics are being met

· ACCOUNTS RECEIVABLE: Process bill backs and prepare invoices/statements to tenants. Responsible for the initial contact and basic follow-up with the tenants regarding charges or credits on their account.

· ACCOUNTS PAYABLE: Process and code vendor invoices, including routing for review and approval.

· Handle vendor inquiries and act as a liaison between property management, a construction manager, and vendors

· Ensure appropriate back-up for construction projects (capital, TI, and Major Repairs)

· Greet and host all visitors and answer the reception phone.

· Provide administrative support for Regional Portfolio Manager and/or Property Manager by typing general correspondence, preparing expense reports, etc.

· Assist with office filing.

· Order and maintain office supplies. Maintain appearance of the office. Open, sort, and date stamp incoming mail.

· Monitor radio communications and forward significant issues to property management.

· Assist IT with troubleshooting issues related to the network, printers, scanners, etc.

Qualifications

· 2 years or more Minimum of two years’ experience in front-line customer service.

· 2 years or more Progressive experience in Property Management.

· Proficiency in Microsoft Office.

· Must have exceptional telephone, verbal, and written communication skills.

· College level course work completed in real estate.

· Real estate software experience preferred.

· Must be self-starter, self-disciplined, and highly organized.

· Must have a strong work ethic, be team-oriented and highly dependable.

· CSM, CPM or RPA credentials

Our people are passionate about what they do and the customers they serve. If you’re looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we’re the right company for you.

Job Type: Full-time

Pay: $18.00 – $19.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

Experience:

  • Yardi: 1 year (Preferred)
  • Property Management: 1 year (Preferred)

License/Certification:

  • Driver’s License (Preferred)

Company’s website:

Benefit Conditions:

  • Only full-time employees eligible

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place

https://www.indeed.com/viewjob?jk=431f91734fe7d5bd&q=real+estate&l=Tampa,+FL&tk=1etfk6ogmud6t804&from=ja&alid=58dab6a6e4b04093af28d8e9&utm_campaign=job_alerts&utm_medium=email&utm_source=jobseeker_emails&rgtk=1etfk6ogmud6t804