JOB SUMMARY
Our title assistant performs various clerical tasks as directed by our title officers. This position is responsible for all incoming orders and searches as well as preparing documents and instructions for closing transactions, and various post-closing duties. Is responsible for making a positive first impression on walk-in visitors, as well as for answering the phones, and directing visitors and routing callers to correct destinations.
DUTIES & RESPONSIBILITIES
- Communicates with clients in the opening and closing of title files
- Processes incoming orders and searches
- Processes incoming inquiries
- Responds to file status inquiries and forwards calls to the appropriate examiner
- Locates and compiles information upon request
- Prepares documents and instructions for closing transactions
- Performs other duties as assigned by supervisor
- Responds quickly to a multi-line telephone system; answers and routes calls
- Greets customers, vendors, and other visitors in a courteous, friendly, and timely manner
QUALIFICATIONS
- EXPERIENCE*
One (1) to two (2) years of experience in the title industry is required.
EDUCATION
A high school diploma is required.
CERTIFICATIONS, LICENSES, INSURANCE
No certifications, licenses, or insurance are required.
KNOWLEDGE
Basic understanding of title insurance documentation (e.g., grant deeds) is preferred.
SKILLS
o Adaptable: adapts to new, different, or changing requirements
o Attentive to details
o Business fundamentals: maintains privacy and confidentiality of company information, as well as that of customers and co-workers
o Customer focused: is pleasant, courteous, and professional when dealing with internal and external customers or clients
o Dependable and reliable: displays responsible behaviors at work
o Initiative: demonstrates a willingness to work and seeks out new work challenges
o Integrity: treats others with honesty, fairness, and respect
o Professional: maintains a professional demeanor at work
o Team player: works effectively with others
o Technology: uses information technology and related applications to convey and retrieve information; demonstrates strong computer/typing skills (minimum of 40 words per minute) in Microsoft Office, email programs, and internet browsers
o Technology: ability to learn new software programs and data entry systems
o Telephone skills, including a pleasant phone voice and etiquette
ESSENTIAL JOB FUNCTIONS (including physical requirements)
This position requires repetitive use of a keyboard, extended phone use, bending, sitting, squatting, standing, and simple grasping.
Job Type: Full-time
Salary: $40,000.00 to $50,000.00 /year
Experience:
- Title Processing: 2 years (Preferred)
Education:
- High school or equivalent (Required)
Location:
- Seminole, FL 33776 (Required)
Additional Compensation:
- Bonuses
- Other forms
Work Location:
- One location
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
Schedule:
- Monday to Friday
