Urgently hiring
At Engel & Völkers, our culture means everything to us. Our mission is to be the number one name in luxury real estate offering our competence, passion and focus on exclusivity as key markers for why clients chose to work with us whether selling real estate, yachts, or planes. It holds us accountable, it enables us to be the best we can be at all times, and it ultimately shapes the bespoke experience we provide to our clients. We believe that with a positive mindset anything can be accomplished; that if every person on our team knows their role and enjoys executing their role, there will be no limit on our success. That’s why a positive mind frame is a MUST to be a part of our team. Our Client Experience Manager position is a key player on our administrative team as you play a leading role in our client’s real estate experience when working with us. We are always striving to provide an amazing experience with white glove service and over-the-top nurturing communications with them. This empowers the client to become repeat customers and a RAVING FAN.
We want the community to not only know us as their local market expert but as the community’s pillar of excellence. We want to give back to the communities who have so generously helped us reach our goals and to do that we must provide exceptional customer service. At Engel & Völkers we are looking for teammates who can understand the bigger picture, that we are more than just a real estate firm. We are looking for innovators willing to grow with us, willing to help us push past our comfort zone. This role with the team requires taking pride and ownership in your work while also honing in on how we can continuously make our customer experience better as we are constantly playing a supporting role to our clients’ experiences.
We are looking for a teammate who is willing to pitch in when we need to pivot or adjust all while continuing to hold us accountable to our existing systems and expectations. At Engel & Völkers, we are a family of true professionals who ultimately want to get the job done AND also have fun while doing it!
Compensation: $32,000 – $40,000 annually
Responsibilities: Essential Duties and Responsibilities:
- Be extremely attentive to details and organize your daily routine well around key contract milestones/tasks
· Work in tandem with listing agent to ready a property to come to market by:
o Scheduling trades for quotes and sending to client for review
o Checking progress and pushing the trades to keep their timelines
o Work with stagers to quote on properties
o Schedule photos/drone and post installation
o Work with marketing to develop exposes
· Handle incoming phone calls regarding under contract client files
- Return all phone calls in a timely manner
- Maintain all files in a neat and orderly fashion
- Monitor and follow up on all transaction documents with all relevant parties from contract to close
- Maintain constant professional communication and client experience standards with all clients/prospects
- Create RAVING FANS by providing exceptional customer service with DIRECT written as well as phone/text contact to clients daily
- Proactively initiate client communications via introductory email, phone calls, and weekly emails with summary of activity on active listings weekly Update the database, client file, and associated monitoring platforms
- Create, monitor and ensure signed documents are in place on all listings (current and upcoming)
- Request/gather HOA and condo documents
- Prepare, send, and follow up on all necessary documents for signatures
- Update production boards; online and in office
- Directly manage contract to close system; communicating status with all parties Listing and Buyer Clients – Under Contract
- Coordinate inspections
· Confirm if inspection addenda is needed and follow up on addenda execution
· Follow and maintain execution for all contract deadlines
· Monitor loan completion: Ensure all documents from title and lender will be ready by closing date
· Coordinate closing and walk through with all relevant parties
· Manage and execute post-closing system
Communications/Interaction Expectations
- Open/constant communication with Advisors and Team Leads daily
- Prepare and present reports for standard weekly meetings
- Communicate with all under contract clients via call, text, and/or email daily/weekly
· Focus and intentionality while at work
Qualifications:
- Driven by a desire to provide unparalleled customer service and create memorable customer experiences
- Background or knowledge of the real estate industry, transaction coordination, title , and/or mortgages preferred
- Candidates should be VERY organized and able to communicate written and verbal information to clients accurately and clearly
- Positive mindset, team player, and an attitude of can-do
- Willingness to step out of comfort zone and a desire to grow in your career with us a well into other roles
- Experience working with word, power point, excel, excel formulas, and excel documents necessary
MLS knowledge required!
Job Type: Full-time
Pay: $32,000.00 – $40,000.00 per year
Benefits:
- 401(k)
- Paid time off
Schedule:
- Monday to Friday
Experience:
- Real Estate : 1 year (Required)
This Company Describes Its Culture as:
- Detail-oriented — quality and precision-focused
- Outcome-oriented — results-focused with strong performance culture
- Stable — traditional, stable, strong processes
- People-oriented — supportive and fairness-focused
- Team-oriented — cooperative and collaborative
Benefit Conditions:
- Waiting period may apply
Work Remotely:
- No
