Contract: 3 months contract.
Requirements:
As a Corporate Travel Counselor, you will join a team of other highly skilled Travel Counselors who provide exceptional traveler care to our corporate clients. This exceptional, high touch service will create a positive experience that will leave your We are seeking Travel Counselors/Consultants whose duties will include executive servicing of our client’s Senior Leaders inclusive of the C-Level executives.
Respond positively to customers by making reservations for business travelers accurately and efficiently, aiming to complete the transaction at the point of sale. Complete any service requests and sell related products such as car hire, hotels & transfers. Make the customer aware of their company travel policy, and communicate this to ensure adherence. Complete after call work, finalizing the traveler’s itinerary
Ensure customer traveler profiles and details are accurate; build & maintain booker stars
Provide advice on visa, passport and security requirements relating to the destination and confirm the issuing details for each reservation
Make recommendations for improvement to processes, technical or otherwise, to ensure maximum quality and efficiency. Flag issues for resolution to team leader
Undertake self-development and training to enhance skills to ensure achievement of both personal and business goals
Develop a solid understanding of the corporate travel industry, and the key drivers for our VIP customers. Complete VIP traveler training to ensure 100% accuracy of specific VIP traveler requirements
Actively promote the importance of our preferred supplier programs
Demonstrate commitment to customers, provide unsurpassed service by understanding, anticipating, and exceeding their expectations.
Carry out systematic and rational analysis to identify the root cause of issues, make informed judgment, anticipate and prevent recurring problems
Act with integrity and confidentiality and protect sensitive information
REQUIREMENTS:
Minimum of 2+ years Corporate experience REQUIRED
GDS system experience is REQUIRED (SABRE, Apollo, or Amadeus)
Designated home office space REQUIRED
Residence in the continentail United States required
AXCESS@ Home (working virtual) Requirements:
Must have a dedicated work space within own residence that follows the ergonomic and safety guidelines for performing travel counselor duties
gent is responsible for supplying their own furniture; desk with lockable drawer or separate lockable file cabinet, chair, document shredder, smoke detector in proximity of work area, and fire extinguisher
Agent must complete Flexible Work Arrangement Application and Agreement
Agent must complete and meet the requirements of the Work Environment and Safety Assessment
High speed internet capability with at least 10 Mbps download and 1 Mbps upload speeds: DSL or Cable (no wireless or satellite ISP’s are permitted)
Dedicated and separate analog landline phone for training and production calls (no VOIP – voice over internet protocol)/
Job Type: Contract
Salary: $20.00 to $23.00 /hour
Experience:
- SABRE: 1 year (Required)
- Apollo: 1 year (Required)
- Travel Counselor: 2 years (Required)
- https://www.indeed.com/viewjob?jk=ab43a21022732c7e&l=Tampa,+FL&tk=1ctugl1592th1800&from=ja&alid=5b6295b7800e6b6778249c13&utm_source=jobseeker_emails&utm_medium=email&utm_campaign=job_alerts&rgtk=1ctugl1592th1800
