Job details
Salary $50,000 – $65,000 a year
Job Type Full-time
Number of hires for this role1
Qualifications
- High school or equivalent (Preferred)
- Property Management: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Full Job Description
We are a growing locally owned vacation rental management company in the Smoky Mountains and we are seeking an experienced individual to oversee the day-to-day operations.
This position requires confidence, independent action, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. A well-suited candidate can react and adjust quickly to changing conditions and come up with practical ideas for dealing with them. The style is purposeful, directed at getting things done quickly. There is a great deal of challenges and pressure, and people and problems must be handled with confidence and determination.
The position requires a self-disciplined person who can handle details as long as they are only an intermittent aspect of the job and not the primary responsibility. This job requires self-assurance and competitive drive. There is a strong demand for high quality, organized, and repeatable results. The responsibilities are broad in scope, encompassing a wide variety of activities requiring rapid shifts in priorities. This is primarily a task-focused job, requiring a somewhat authoritative, directive leadership style that encourages results-driven, task-oriented collaboration.
Job Responsibilities:
· Maintain listing websites and booking software
· Accept phone calls and emails from current and future guests
· Respond to questions and maintenance concerns as needed
· Maintain knowledge of property locations, amenities, services, pricing, and home layouts
· Compensation increases with added responsibilities
· Overseeing cleaning team and third-party vendor relationships
· Overseeing upkeep and maintenance for houses
· Insure homes are prepared for guest arrival
· Report any damages, missing items, etc. after guest departure
· Scheduling basic repairs to interior and exterior of the homes
· Create and close work orders and communicate the completion and progress of assigned work orders
· Record billable items and hours to be billed to guests and/or owners for work orders
· Ensure all guests and owners have an amazing experience.
· Schedule maintenance vendors as needed.
· Work closely with the VP of Operations to implement and maintain procedures relevant to the area to increase profitability, performance, and efficiencies
· Various projects as assigned, including the expansion of other core business operations
· Assist all staff with operations
· Quiet and proficient at-home work space
· Compensation increases with added responsibilities
Qualifications – Experience & Skills
- Strong oral and written communication skills
- Roll your sleeves up to get the job done!
- Prior experience in Hospitality, Customer Service, and/or Sales
- Self-starter- you know how to get things done
- Exceptional organizational skills
- Analytics, goal-setting, and metrics don’t intimidate you.
- Attention to detail
- Strong leader- you understand people and you ensure that you frame your decision making based on how it would impact guests, team members, and your market
- Adaptable mindset, we are a growing business so adapting to an evolving environment excites you!
- Positive attitude
- Ability to multi-task in a fast-paced environment
- Proficient with Microsoft Office
Work Remotely:
Yes
Job Type: Full-time
Pay: $50,000.00 – $65,000.00 per year
Benefits:
- 401(k) matching
- Paid time off
Schedule:
- Monday to Friday
- Weekends
Supplemental Pay:
- Bonus pay
Education:
- High school or equivalent (Preferred)
Experience:
- Property Management: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
- Escapia Software: 1 year (Preferred)
Work Location:
- Fully Remote
Company’s website:
Company’s Facebook page:
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
COVID-19 Precaution(s):
- Remote interview process
- Virtual meetings
