Job details
Job Type Full-time
BenefitsPulled from the full job description
Health insurance
401(k)
Paid time off
Vision insurance
Opportunities for advancement
Full Job Description
Vendor Operations Specialist – Tampa, FL
Lessen, Inc. is a technology-focused services company that provides enterprise Technology and Services to REITs in the Single-Family Home markets across the US. We have quickly become THE high-tech, go-to solution for the management and provision of services related to maintaining and managing short and long-term rental properties, AT SCALE.
Lessen connects institutional real estate owners to timely property services such as renovations, maintenance, and cleaning on one side and service providers to high-quality, well-defined projects with same-day payments on the other. We are fundamentally changing how real estate services are initialized, managed, and delivered at scale. Lessen is on an amazing trajectory – we are well-funded by top Silicon Valley VCs, have committed clients, fast-growing revenue, and a well-defined roadmap.
Primary Function
A Vendor Operations Specialist is responsible for supporting and maintaining Lessen’s high-quality pool of vendors and subcontractors regionally who we rely on for renovations, turns, repair and maintenance projects. This includes, but is not limited to, great relationship building and vendor compliance management.
Core Responsibilities
- Build, maintain and expand positive vendor relations to ensure superior vendor and customer experiences.
- Educate vendors and subcontractors on Lessen’s company policies and procedures
- Ensure vendor programs run efficiently by serving as a liaison between vendors and field and maintenance teams, facilitating communication and resolving service issues
- Communicate with vendors on insurance and other compliance requirements; ensure vendors continue to meet the minimum requirements to work with Lessen
- Analyze data to determine gaps in coverage within assigned regions
- Analyze project data and trends in vendor scorecards and assessments for improvement opportunities
- Collaborate with field project managers and maintenance coordinators to achieve priorities and goals
- Implement new or modified Lessen standards and expectations
Job Requirements
- 1-2 years of experience with Residential or Commercial Repairs & Maintenance, Property Management or Construction
- 2-5 years of experience in Customer Service, Account Management or similar
- A sense of urgency and ability to meet deadlines and goals
- Strong written and verbal communication
- Strong organizational and time management skills
- Strong data entry skills with high attention to details
- Self-motivated and comfortable working alone and as a team
- Thrives in a fast-paced environment
- Computer skills – Microsoft Office
- Yardi Experience Preferred
- Tech start up experience a plus
- Bilingual preferred
Why Lessen
- Competitive Compensation
- Company-paid 100% Health insurance (United Health Group) – with optional dental/vision coverage
- 401K retirement savings plan
- 10 days paid time off (PTO) per year
- 9 Paid Federal Holidays
- Career advancement opportunities
- All the tools you’ll need to be successful
- Great colleagues and entrepreneurial culture
Job Type: Full-time
